Kaiser Permanente Building, Coolcaesar, Wikimedia Commons, CC BY-3.0

What Friends Tell Friends: Choose Kaiser Permanente

Originally published on about.kaiserpermanente.org.

Integrated, nonprofit health plan tops NICE Satmetrix customer experience benchmark study for 10th straight year.

For the 10th year in a row, more people would recommend Kaiser Permanente to a friend or colleague than any other health plan in the nation, according to the recently released NICE Satmetrix 2020 U.S. consumer Net Promoter Score® Benchmarks study.

Kaiser Permanente’s integrated, nonprofit health plan received an NPS score of 34, nearly double the industry average of 19.

“Kaiser Permanente has always been committed to providing our members, patients, and customers with an industry-leading consumer experience,” said Arthur M. Southam, MD, executive vice president, health plan operations, and chief growth officer, Kaiser Permanente.“ During this unprecedented time in light of COVID-19, it’s imperative that we continue to provide our members with the care and service they have counted on year after year.”

Kaiser Permanente joins other satisfaction leaders including Apple, Southwest Airlines, Ritz Carlton, Vanguard, and USAA on the NICE Satmetrix loyalty rankings. Scores are based on responses, taken January through March 2020, from more than 62,000 U.S. consumers nationwide who rated their experience with the primary brands they use.

Latest News

New Jersey, Hair, Discrimination, discriminate

3 Powerful Career Advice Tips for Women in Tech

Working as a woman in tech can have its challenges, especially since the industry is still male-dominated.  Though women make up half (50%) of all U.S. workers in STEM occupations, according to research, however, Black and Hispanic workers continue to be underrepresented in the STEM workforce. Black professionals represent only…

California, board, corporate, directors

California Bill Would Mandate Racial Diversity on Corporate Boards

A recent California bill would mandate diversity in corporate boards for all companies headquartered within the state. The bill would ban all-white corporate boards and comes on the heels of a 2018 law that mandated women hold seats in all corporate boards. This racial diversity bill AB 979 defines “underrepresented…

AT&T Summer Camp

Originally published on ATT.com Welcome to AT&T Summer Camp For kids across the country, summer camp is something to look forward to all year long. It’s a time when they connect with friends, try new things, discover untapped talents and grow as individuals. This summer, we’re reimagining the summer camp…

Southern Company: Low-Income Natural Gas Customers to Receive $1 Million in Energy Assistance Support from Atlanta Gas Light

Originally published on southerncompany.com. Under a mechanism created by the Georgia Public Service Commission last year, Atlanta Gas Light is allocating $1 million for supplemental low-income energy assistance, which will be distributed to qualifying agencies that support customers who need help paying natural gas bills, repairing or replacing natural gas appliances…