Wells Fargo Mobile Response Unit Arrives in Chico to Aid Customers Impacted by Wildfires

Originally Published by Wells Fargo.

Wells Fargo & Company announced its Mobile Response Unit has arrived in Chico, California, to provide housing recovery assistance as well as help for auto, credit card, personal lines/loan, student loan and small business loan customers in areas impacted by recent wildfires.


The Wells Fargo Mobile Response Unit is stationed at 355 Memorial Way, Chico, California, 95926. Customers can receive in-person assistance from 9 a.m. to 7 p.m. Pacific time weekdays, and from 9 a.m. to 2 p.m. Pacific time Saturdays.

“Our thoughts are with those customers and communities that have been impacted by the devastating wildfires,” said Joanna Padilla-Mitchell, River Valley district manager. “The arrival of our Mobile Response Unit in Chico brings a variety of on-site assistance to help our customers as they begin the recovery process.”

Wells Fargo’s Mobile Response Unit is a 75-foot, heavy-duty commercial “office on wheels” designed to bring valuable information directly to Wells Fargo customers after a disaster. The Mobile Response Unit has private offices and is equipped with computers and cellular data feed with satellite backup. It is powered by self-contained generators. Specialized team members on board are prepared to provide in-person assistance to a variety of customers, including:

  • Home mortgage and home equity customers
  • Auto loan customers
  • Credit card customers
  • Personal line of credit/loan customers
  • Student loan customers
  • Small business loan customers

Wells Fargo’s deployment of its Mobile Response Unit follows the company’s announcement of $1.75 million in donations to support wildfire relief efforts, with $225,000 going to the American Red Cross* and the remaining amount to be disbursed to nonprofits located in affected communities.

Disaster relief customer assistance information

Wells Fargo is committed to providing support to customers and clients affected by the wildfires, including reversing certain fees, such as late fees, for our lending products including credit cards, auto loans, personal loans and lines of credit and waiving Wells Fargo fees for customers using non-Wells Fargo ATMs. Customers who want to discuss their financial needs should call 800-TO-WELLS (800-869-3557), available 24 hours a day, seven days a week.

Wells Fargo Home Mortgage and Home Equity customers can contact Wells Fargo to discuss potential payment and disaster assistance options or access information at Disaster Assistance and Property Damage Support site.

  • Home Mortgage: 888-818-9147, Monday through Friday from 4 a.m. to 8 p.m. Pacific time, and Saturday from 6 a.m. to noon Pacific time.
  • Home Equity: 866-355-1540, Monday through Thursday 5 a.m. to 5 p.m. Pacific time, and Friday 5 a.m. to 2 p.m. Pacific time.

Auto loan customers can request payment assistance for up to 90 days and discuss available options for the filing of a Guaranteed Asset Protection claim, if applicable.

  • Auto loan customers: 800-289-8004, Monday through Friday 5 a.m. to 7 p.m. Pacific time, and Saturday 6 a.m. to noon Pacific time.

Wells Fargo Consumer Lending customers (credit card, retail services, student loans, personal loans and lines of credit) who are affected by the wildfires can request payment assistance and waiving of fees for up to 90 days.

  • Personal loans: 877-269-6056, Monday through Friday 5 a.m. to 5 p.m. Pacific time, and Saturday 6 a.m. to 2:30 p.m. Pacific time.
  • Personal lines of credit: 800-946-2626, 24 hours a day, seven days a week.
  • Credit cards: Call the number on the back of the card or call Wells Fargo at 800-642-4720 24 hours a day, seven days a week.
  • Education financial services: 800-658-3567, Monday through Friday 5 a.m. to 6 p.m. Pacific time.

Wells Fargo Small Business Lending customers who are affected by the wildfires can request a payment deferment and waiver of late fees for up to 90 days on their Small Business Line of Credit, Small Business Credit Card, Commercial Loan, Wells Fargo BusinessLoan Term Loan, Business PrimeLoan, Equipment Express Loan, Commercial Equity Line of Credit, Commercial Real Estate Loan, FastFlex Small Business Loan or FastFlex Small Business Line of Credit. Customers can contact the National Business Banking Center, 800-225-5935, 24 hours a day, seven days a week.

Retail small business customers impacted by the wildfires are encouraged to call Wells Fargo, 800-225-5935, for more information and to discuss their options. Wells Fargo Insurance Services has also contacted clients in impacted areas to provide support and expertise.

Customers in the impacted area who participate in an employer-sponsored 401(k) plan provided by Wells Fargo may be eligible to access their retirement savings. For more information, customers should call 800-728-3123.

Customers of Wells Fargo Merchant Services who are in need of assistance with their merchant processing due to the impact of the fires can call 800-451-5817. Affected merchant customers who contact Wells Fargo by Dec. 15 can receive a complimentary mobile card reader that works with a mobile device and will enable their business to accept card payments. The one-time cost for the card reader is waived; however, payment processing costs from using the card reader will still apply, as will cellular service data rates as described by the provider.

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