Wells Fargo Assists Customers and Communities Impacted by Hurricane Michael

Originally Published by Wells Fargo.

Wells Fargo announced $1 million in donations to support communities impacted by Hurricane Michael. The company also activated special disaster assistance for customers in Florida, Georgia and Alabama.


“Our thoughts and prayers are with those being impacted by Hurricane Michael,” said Chief Executive Officer Tim Sloan. “The severe weather of the past month has brought great adversities to communities along the East Coast and the Gulf Coast, and we remain committed to helping in the recovery of both Hurricane Michael and Hurricane Florence.”

Nationwide relief efforts

The Wells Fargo Foundation will donate $1 million in support of hurricane relief efforts, with half going to the American Red Cross for immediate needs and half distributed to local non-profits to aid with the recovery in affected communities.

In addition, the company is accepting donations to the American Red Cross through its nationwide ATM network. Customers also can redeem available Go Far Rewards for donations.

  • ATM donations will be accepted nationwide through Oct. 24. There is no fee, and 100 percent of contributions will be sent to the American Red Cross.
  • Go Far Rewards can be redeemed at GoFarRewards.wf.com or by calling the service center at 877-517-1358.

Last month, the company allocated $3 million to its WE Care Fund in response to Hurricane Florence. The fund provides grants to Wells Fargo team members who face a catastrophic disaster or financial hardship resulting from an event beyond their control. This program is intended to help team members get back on their feet with basic necessities and, in particular, is intended to assist those team members who do not have other resources to help themselves. These funds will continue to be available to those affected by Hurricane Florence as well as Hurricane Michael, and Wells Fargo will allocate additional funds as needed to meet all of our team member needs.

Disaster relief customer assistance information

Wells Fargo is committed to providing support to customers and clients affected by Hurricane Michael. This includes reversing certain fees such as late fees for our lending products, including credit cards, auto loans, personal loans and lines of credit, and waiving Wells Fargo fees for customers using non-Wells Fargo ATMs. Customers who want to discuss their financial needs should call 800-TO-WELLS (800-869-3557), available 24 hours a day, seven days a week.

Wells Fargo Home Mortgage and Home Equity customers can contact Wells Fargo to discuss potential payment and disaster assistance options or access information at the Disaster Assistance and Property Damage Support site.

  • Home Mortgage: 888-818-9147, Monday through Friday from 7 a.m. to 11 p.m. Eastern time, and Saturday from 9 a.m. to 3 p.m. Eastern time.
  • Home Equity: 866-355-1540, Monday through Thursday 8 a.m. to 8 p.m. Eastern time, and Friday 8 a.m. to 5 p.m. Eastern time.

Auto loan customers can request payment assistance for up to 90 days and discuss available options for the filing of a Guaranteed Asset Protection (GAP) claim, if applicable. Customers can call 800-289-8004, Monday through Friday 8 a.m. to 10 p.m. Eastern time, and Saturday 9 a.m. to 3 p.m. Eastern time.

Wells Fargo Consumer Lending customers (credit card, retail services, student loans, personal loans and lines of credit) who are affected by the hurricane can request payment assistance and waiving of fees for up to 90 days.

  • Personal loans: 877-269-6056, Monday through Friday, 8 a.m. to 8 p.m. Eastern time and Saturday, 9 a.m. to 5:30 p.m. Eastern time.
  • Credit cards and personal lines of credit: Call the number on the back of the card or call Wells Fargo at 800-642-4720 24 hours a day, seven days a week.
  • Education financial services: 800-658-3567, Monday through Friday, 8 a.m. to 9 p.m. Eastern time.

Wells Fargo Small Business Lending customers who are affected by the hurricane can request a payment deferment and waiver of late fees for up to 90 days on their Small Business Line of Credit, Small Business Credit Card, Commercial Loan, Wells Fargo BusinessLoan Term Loan, Business PrimeLoan, Equipment Express Loan, Commercial Equity Line of Credit, Commercial Real Estate Loan, FastFlex Small Business Loan or FastFlex Small Business Line of Credit. Customers can contact the National Business Banking Center at 800-225-5935, 24 hours a day, seven days a week.

Retail small business customers impacted by the hurricane are encouraged to call Wells Fargo, 800-225-5935, for more information and to discuss their options. Wells Fargo Insurance Services also has contacted clients in impacted areas to provide support and expertise.

Customers in the impacted area who participate in an employer-sponsored 401(k) plan provided by Wells Fargo may be eligible to access their retirement savings. For more information, customers should call 800-728-3123.

Customers of Wells Fargo Merchant Services who are in need of assistance with their merchant processing due to the impact of Hurricane Michael can call 800-451-5817. Impacted merchant customers who contact Wells Fargo by Oct. 31 can receive a complimentary Clover Go card reader that works with a mobile device, which will allow their business to accept card payments. The one-time cost for the card reader is waived; however, payment processing costs from using the card reader, and cellular service data rates as described by the provider, still will apply.

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