Archived: Wells Fargo Announces Courtney Smith Goodrich as New Chief Operating Officer for Enterprise Technology

Originally Published by Wells Fargo.

Wells Fargo & Co. announced that Courtney Smith Goodrich, most recently chief technology strategy and programs officer for JP Morgan Chase & Co., has been named the new chief operating officer (COO) for the company’s Enterprise Information Technology (EIT) team. Her first day is today and she will be based in Philadelphia.


Smith Goodrich will report to Chief Technology Officer Scott Dillon. In her role, she will have oversight responsibility for enterprise technology strategy, process and operational enablement. She will drive the business of IT and have a keen focus on prioritizing enterprise delivery through highly effective coordination and enablement of EIT’s day-to-day operations. She also will oversee the optimization and transformation of EIT.

“At Wells Fargo, we are transforming how technology is managed and utilized across the enterprise to drive better results for our customers,” said Dillon. “Courtney’s track record of leadership and success will be a valuable addition as we continue to evolve our technology capabilities and build toward the future.”

Over her 25-year career at JP Morgan Chase, Smith Goodrich has held a number of senior leadership positions. Most recently, she led the strategy, technology program management and oversight for JP Morgan Chase’s Global Technology organization. In addition, she directed multi-year planning activities for all technology organizations, including setting the three-year technology vision and objectives. Previously, she served as COO for Global Technology; COO for Corporate Technology, IT Risk and Security Management; and Global Technology Resource Manager.

Smith Goodrich shared her professional expertise as a mentor and sponsor for junior talent at JP Morgan Chase where she also served as co-chair for the company’s Technology Diversity and Inclusion Committee. In addition, she is a frequent speaker at industry and university forums providing insight based on experience gained working across multiple lines of business.

She will assume her Wells Fargo role from current COO Theresa Wilson who announced her retirement in June after 40 years at the company. The first to hold this role, Wilson led strategic enterprise technology initiatives driving the organization toward greater transparency and more streamlined core functions.

“I am grateful for everything Theresa has contributed to building the organization we are today,” said Dillon. “We will miss her calm demeanor in the face of great change and passion for team member engagement and empowerment.”

Wilson will help Smith Goodrich transition into her role before retiring at the end of the year.

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