(Photo via Wells Fargo)

Wells Fargo Announces Aid for Customers and Communities Impacted by COVID-19

Comprehensive response includes suspending residential foreclosure sales, fee waivers and acceleration of $175 million in donations to help the most vulnerable

Originally published on newsroom.wf.com.

Wells Fargo & Company (NYSE: WFC) today announced additional comprehensive steps to help customers, communities and employees grappling with the impact of COVID-19. The company has suspended residential property foreclosure sales, evictions and involuntary auto repossessions. Additionally, the Wells Fargo Foundation will increase its charitable donations to $175 million to help address food, shelter, small business and housing stability, as well as to provide help to public health organizations.

“The coronavirus is disrupting the daily lives of many people around the world, and Wells Fargo has taken — and will continue to take — the steps needed to support our customers, employees and communities during this difficult time,” said CEO Charlie Scharf. “We will continue to evaluate this fluid situation and take additional action as necessary.”

Wells Fargo is taking several other steps to meet the needs of customers, operate safely and effectively and reduce the risk to employees and customers, recognizing that the company provides critical and essential services to the stability of the economy and the financial wellbeing of customers.

Meeting customer needs

Wells Fargo is working on a daily basis to put measures in place to support the needs of customers impacted by COVID-19 in the most effective ways possible. Wells Fargo is suspending residential property foreclosure sales, evictions and involuntary automobile repossessions. The company also is offering fee waivers, payment deferrals and other expanded assistance for credit card, auto, mortgage, small business and personal lending customers who contact the company.

Additionally, Wells Fargo continues to take the action needed to ensure it can best serve customers, while also prioritizing employee and customer safety. The company is temporarily closing some branches, adjusting operating hours of branches, relocating employees to busier branches and utilizing drive up instead of lobbies where possible. Customers can check Wells Fargo’s branch locator for ATM locations and the status of branches and can use mobile and online banking tools almost anywhere 24 hours a day, seven days a week.

Across the company, including in branches, contact centers and corporate locations, the company is taking significant actions to ensure safety, including enhancing social distancing measures, staggering staff and shifts, enabling work from home for as many employees as possible and implementing an enhanced cleaning program.

Accelerated national and local giving

Donations from the Wells Fargo Foundation will be allocated via expedited grant-making at the local level and also via relief efforts in partnership with national organizations that work in a number of key areas across the U.S. Resources will be focused on helping nonprofits serve the immediate needs of the most vulnerable populations including for food, housing and other emergency needs. This includes a $1 million grant to Feeding America to support their 200 member foodbanks as they work to feed people during this time of crisis.

Charitable donations will also be focused on three key areas through collaboration with a number of national and local organizations – housing, small business and financial health:

  • Housing stability: Funding will be allocated to critical housing needs such as helping renters and homeowners stay in their homes through foreclosure prevention assistance, eviction assistance and financial counseling and coaching.
  • Small business: Resources will be deployed to meet the urgent needs of small businesses, $2 million of which will focus on the deployment of flexible capital in collaboration with Opportunity Fund and will also provide immediate cash boosts and financial coaching support of entrepreneurs and their low-wage workers in coordination with SaverLife.
  • Financial health: Donations will support efforts to ensure ongoing financial health for families and individuals including for financial counseling and coaching and through grants to help struggling hourly, part-time, lower-income and gig economy workers navigate broad financial stability challenges due to loss of income.

The Wells Fargo Foundation will also support the creation of the Coronavirus Pandemic Financial Resilience Resource Center to help the 100 million people with disabilities and chronic health conditions nationwide with alternative and accessible information and financial counseling, 24 hours a day, seven days a week.

Supporting employees experiencing hardship

In an effort to assist employees who may experience their own hardships, the Wells Fargo Foundation will donate $10 million to its WE Care Fund, which provides resources to colleagues who face a catastrophic disaster or financial hardship resulting from an event beyond their control. This program is available to those affected by coronavirus and is intended to help employees, especially those with limited resources, get back on their feet with basic necessities.

Wells Fargo has made several significant enhancements to its U.S. benefits and time away programs to provide additional support to all U.S. employees during this public health emergency, including benefit enhancements specifically for employees directly affected by coronavirus through illness or school closures.

 

Latest News

Video: How Companies Are Ensuring Equity for People With Disabilities

The National Organization on Disability held its annual forum in Washington, D.C. last week, bringing together community leaders, advocates, government officials and corporate leaders and influencers to focus on the advancement of people with disabilities in the workplace. DiversityInc also met up with leaders from Capital One Financial (No. 22…

Validated Allies wallpaper

DiversityInc Announces 2022 Validated Allies

Allyship is a journey rather than a destination. The work of an ally never really ends and allies understand they are not necessarily always working toward a goal, but rather, serving a greater purpose. Each year, as part of our Women of Color and Their Allies event, DiversityInc recognizes a…

CDO Series: Sysco’s Adrienne Trimble

Following the murder of George Floyd, the role of Chief Diversity Officers has become more important as companies started to be more intentional with their diversity, equity and inclusion efforts, which has made the last few years tumultuous for many CDOs. In the latest installment of a series of articles…

NOD Forum: Honoring the Disability Rights Movement

The road to disability rights has been a long one. One that started long before the Americans with Disabilities Act (ADA) of 1990 was passed. In celebration of 40 years of the National Organization on Disability, disability leaders, supporters and activists gathered in Washington, D.C last week to discuss the…

5 Biggest News Stories of the Week: September 29

As the saying goes, the news never stops — but there’s a lot of it out there, and all of it doesn’t always pertain to our readers. In this weekly news roundup, we’ll cover the top news stories that matter most to our diversity focused audience. 1. Research Outlines Lack…

Humana Ranks Highly in the Hispanic Association on Corporate Responsibility Inclusion Index

Originally published at press.humana.com. Humana ranked No. 9 on The DiversityInc Top 50 Companies for Diversity list in 2022.   Humana Inc. celebrates the high rankings it recently received in the 2022 Hispanic Association on Corporate Responsibility (HACR) Corporate Inclusion Index (CII), a research initiative that measures Hispanic inclusion in the…