Webinars Frequently Asked Questions

Webinars Frequently Asked Questions

On this page you will find answers to frequently asked questions. Click a general topic below to find answers:


About DiversityInc’s WebinarsAccessing a Webinar/Using GoToWebinar
DiversityInc Best Practices MembersHaving Trouble Joining a Webinar
Non-Members

Click hereto see if your company/organization is a member.

Having Trouble with Audio During aWebinar

About DiversityInc’s Webinars

What is a webinar

A webinaris an online meeting. Participants will be able to view and hear the presentation from any Internet-connected computer/smartphone equipped with a pair of speakers or headphones. You may also connect to the audio through your phone.

Where can I see a full list of upcoming webinars

Click here for a frequently updated schedule.

Where can I see a full list of archived recorded webinars

Click here for archived webinarlisting.

How long is a webinar

Webinars last approximately 90 minutes.

DiversityInc Best Practices Members

How do I register for a webinar

  1. Sign intoDiversityInc Best Practiceswith your company email address (first time users must register).
  2. Click on webinarlibrary in right nav.
  3. Click the link for upcoming webinarschedule.
  4. Find the webinaryou wish to attend and click onRegister Now.
  5. Complete the Registration form.
  6. You will receive a confirmation email providing you with a unique link to join the webinaras well as a link to add the event to an Outlook or Lotus Notes calendar.

I am having trouble registering for a webinar. Whom can I contact

Contact Veronica McCoy atwebseminars@DiversityInc.com.

I submitted my registration and haven’t received confirmation. What should I do

The GoToWebinar email system typically sends that email within 30 minutes after registration; however, volume of requests may increase that time period. Please wait at least four hours to receive confirmation. Make sure to search your Spam Mail and Junk Mail for wrong delivery. If you still have not received confirmation at that time, contact Veronica McCoy atwebseminars@DiversityInc.com.

If I want to coordinate a group watching a live webinartogether, do all participants have to register for the event individually

No, not all participants watching in a group are required to register for the live event. Feel free to use the webinaras a training tool.

How much does it cost to participate in a live webinaras a member

There is no fee to participate in live webinars for DiversityInc Best Practices members.Click hereto see if your company/organization is a member.

How much does it cost to watch a recorded/archived webinar

There is no fee to watch recorded/archived webinars for DiversityInc Best Practices members.

Non-Members

How much does it cost to participate in a live webinar

The cost to participate in a live web seminar is $99. Click here to view upcoming schedule.

How much does it cost to watch a recorded/archived webinar

The cost to watch a recorded/archived web seminar is $49.

Registering for a Webinar

How do I register for a webinar

  1. ClickBuy Nowfrom webinar schedule.
  2. Complete the payment information.
  3. Click the link for registering at end of transaction.
  4. Complete the registration form.
  5. You will receive a confirmation email providing you with a unique link to join the webinaras well as a link to add the event to an Outlook or Lotus Notes calendar.

Click hereto see if your company/organization is a member.

To learn more about membership opportunities, contact Veronica McCoy, customerservice@DiversityInc.com.

I am having trouble registering for a webinar. Whom can I contact

Contact Veronica McCoy atwebseminars@DiversityInc.com.

I submitted my registration and haven’t received confirmation. What should I do

The GoToWebinar email system typically sends that email within 30 minutes after registration; however, volume of requests may increase that time period. Please wait at least four hours to receive confirmation. Make sure to search your Spam Mail and Junk Mail for wrong delivery. If you still have not received confirmation at that time, contact Veronica McCoy atwebseminars@DiversityInc.com.

If I want to coordinate a group watching a live webinartogether, do all participants have to register for the event individually

No, not all participants watching in a group are required to register for the live event. Feel free to use the webinaras a training tool.

Accessing a Webinar Using GoToWebinar

How will I access the webinar at the scheduled time

Upon registration, you will receive a confirmation email with a personalized link and information to access the audio (phone or speakers). Twenty minutes prior to the start of the webinar, click on the link provided from GoToWebinar. This link will automatically connect you to the webinar. You may be prompted to download GoToWebinar. If you are prompted to download GoToWebinar, choose Run. Once you are connected, you will have the choice to call into the conference line or listen though the speakers of your computer. You will be entered in either mode as a listen-only viewer. Questions can be asked using the Question feature in GoToWebinar.

GoToWebinar User Guide

What are the system requirements for watching a webinar on my computer, smartphone or tablet

Hereis the most updated information regarding system requirements to run the GoToWebinar software.

Having Trouble Joining a Webinar

The following are some common issues that you may encounter when trying to connect to GoToMeeting/GoToWebinar. We’ve recommended a few easy ways you can resolve these issues:

Related Topics

Click here for more information.

Having Trouble with Audio During a Webinar

I am having trouble hearing the presenter during a webinar. What can I do

  • As with any meeting, it is important to test your sound quality and audio settings before your live event. Close all applications and documents you are not using for your presentation; applications running in the background may use up your computer’s bandwidth and affect system performance.
  • If you join the conference by phone, make sure that any other phones and data devices (BlackBerry, iPhone) are either turned off or are away from your computer.
  • Ensure that your earpiece volume is turned up so you can hear the other attendees. If you join with VoIP, we recommend you use a USB headset rather than a microphone/speakers to improve call quality.
  • Make sure your system meets or exceeds the recommended system requirements above.
  • Close additional programs that are open on your computer but not in use. Having open programs will slow your computer’s speed and memory drastically. Exit any programs that require microphone or webcam use to prevent error or conflict when using GoToMeeting.
  • Turn off any streaming media applications that may take up bandwidth and resource-intensive applications that may be taxing processor ability.
  • Be sure to print any documents before joining the meeting, as printing uses a large amount of the computer’s resources.
  • For more ways to optimize your audio please visitIntegrated Audio.
  • If you are still experiencing problems, please follow thislink to other Audio FAQs, or contact support at 1.855.352.9002 or direct dial 1.805.617.7000.

What if I can’t hear other callers

  • Telephone users: Hang up and dial back in.
  • VoIP users: Test your speakers setup. Click Audio Setup in the Audio Pane to select the correct device.
  • Mac users: click the speaker icon in the Audio Pane to select the correct device. Also, check the volume setting in audio setup. Click Speakers Setup and then click Play Sound. Adjust the slider bar to the desired volume.

What if I hear static, beeping or a clicking sound

Electronic devices, such as Blackberries, can affect the sound quality of microphones and speakers. To avoid this, keep any electronic handheld devices away from your microphone and speakers during your meeting.

What if words are clipped or dropped

Dropped words, delays or robotic sounds are often due to poor network performance, lack of memory or high CPU usage.

  • Close all applications you are not using for your presentation.
  • VoIP users: A dial-up Internet connection can cause poor performance. For optimum performance when using VoIP, we recommend a broadband Internet connection. If the problem persists, switch to Telephone mode. Select Use Telephone in the Audio Pane and dial in to the meeting.

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