, one of the nation’s leading health and well-being companies, launched a series of efforts to assist its members, employees and communities in the Midwest and southern part of the U.S. that were impacted by this past weekend’s deadly storms and tornados.
Humana is grateful for the leadership and dedication of the many federal, state and local officials, community and faith leaders, and especially Commonwealth of Kentucky Governor Andy Beshear, who have come together to support the impacted communities during this tragedy. Humana is working in partnership with these leaders and organizations to advance local recovery efforts. Among those measures, The Humana Foundation is donating $500,000 to local community organizations to support housing, transportation, mental health, refugee support, long-term recovery, and other needs. The organizations include, , and the .
Humana has also taken these additional steps to assist those in declared disaster areas including:
- Outreaching to members, providers and employees to ensure safety and access to care.
- Delivering PPE and other urgent supplies identified by the state to impacted areas.
- Encouraging employees to volunteer and donate blood.
- Providing members with the same cost-sharing they would receive from an in-network facility even if receiving care outside the network.
- For members with a pharmacy benefit, suspending restrictions on refills to allow for travel difficulties and evacuations.
- Opening up Humana’s toll-free crisis intervention hotline and counseling services beyond employees and health plan members to include any individual who may need help and support in coping with the disaster and its aftermath. Humana has counselors and work/life specialists available 24 hours a day, seven days a week at 1-888-673-1154 (TTY: 711) to provide free, confidential assistance to anyone needing help. Assistance is available in both English and Spanish.
“The severe and deadly storms that swept through the Midwest and southern part of the U.S. were devastating, particularly in Humana’s home state of Kentucky. Many families are grieving the loss of loved ones while also having to rebuild from the losses from the storms. We know that storms like this can take a serious toll beyond the physical destruction, and it’s important that our members know we are fully committed to providing uninterrupted coverage and services,” said Humana President and CEO Bruce Broussard. “In addition, we’re prepared to provide our full resources and support to our employees, our health plan members, our health care provider partners, our brokers and employer clients across the Commonwealth, and anyone affected by these devastating tornados.”
Humana Medicare, Medicaid, Commercial, Individual and TRICARE members with questions about services available to them should call the toll-free phone number on the back of their Humana ID card. Additional information can be found on