The forced removal of a passenger on April 9 to make room for airline employees trying to fly to Louisville was "completely unacceptable," Chicago Department of Aviation Commissioner Ginger Evans said in a 12-page report.
The company has been fined for its failure to properly accommodate its passengers with disabilities, putting a spotlight on the struggles people with disabilities face while traveling.
A teenager with Down syndrome is singled out as a flight risk for smiling and playing with a baseball cap. Watch the action on video.
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