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MeToo: Google Employees Walked Out By the Thousands

Outrage over Andy Rubin's $90 million payout questioned company core values and diversity.

TWITTER

A recent New York Times report that said Google gave millions of dollars to some executives, like Andy Rubin ($90 million) in secret exit packages after they were accused of sexual misconduct.

The report sparked outrage among employees who organized via social media and yesterday walked out of offices around the world by the thousands.

Zurich, Dublin, Singapore, London and Hyderabad, India, and multiple U.S offices participated in the Google Walkout For Real Change.

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Trump Tries to Belittle LeBron James with Hateful Tweet, Social Media Users Defend the NBA Star and Philanthropist

"What responsible and right-thinking adult can point to Donald Trump as a role model for our youth?" Former CIA Director John O. Brennan said, in a tweet.

The president of the United States has again taken to Twitter to try and demean anyone who disagrees with his policies and practices. This time, his target was NBA superstar LeBron James, who recently addressed Trump's influence on sports.

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Video: 'There Are Kids Out Here Killing Themselves Because Y’all Hating,' 10-Year-Old 'This Is Us' Star Says to Cyberbullies

Experts have said cyberbullying could be one of the causes behind the rise in teen suicide.

Lonnie Chavis / INSTAGRAM

Lonnie Chavis, the 10-year-old actor who who plays little Randall Pearson on the hit NBC drama "This Is Us," has a message for his cyberbullies — fix your heart.

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Black Women Boycotting 'Black Panther' Is Just a Rumor

A bogus Instagram account encouraging Black women to avoid the film because actor Michael B. Jordan's alleged girlfriend is not Black is causing a stir.

The highly anticipated Marvel Studios film "Black Panther" will debut in theaters across the country next month and Black women will indeed be in attendance, despite what you may have heard.

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'Peace Y'all. I'm Out': Ta-Nehisi Coates Quits Twitter After Cornell West's Rant

White supremacist Richard Spencer chimed in to support West's bashing of Coates.

Ta-Nehisi Coates and Cornell West

Author Ta-Nehisi Coates seemingly had enough of Twitter when Cornell West said in his rant against him that he "fetishizes white supremacy," which drew a tweet of support from white supremacist Richard Spencer. Coates has deleted his account of more than 1 million followers.

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Ex-Student Who Used Bodily Fluids to Harass Black Roommate, Avoids Hate Crime Charge

"This is a hate crime. Let's stop playing games," said Scot X. Esdaile, president of the NAACP Connecticut chapter.

Brianna Brochu, a white, former University of Hartford student who rubbed her used tampons on her Black roommate, Chennel "Jazzy" Rowe's, backpack and allegedly put Rowe's toothbrush in places "where the sun doesn't shine," will not face hate crime charges.

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FaceApp Fail: 'Racist' Ethnic Filters Removed After Backlash

Social media users slammed the "Black," "Caucasian," "Asian" and "Indian" filters.

Photos by TechCrunch writer Lucas Matney / TWITTER

Using face-altering apps on photos is common nowadays, but FaceApp continues to miss the mark with its filters. The app just launched in January and is again under fire for producing tone-deaf technology deemed racist by users.

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Police End 'High Five Fridays' at Elementary School After Complaints

The Northampton (Mass.) Police Department said it "cannot overlook the fact that this program may be received differently by some members of our community."

Members of the Northampton Police Department participate in "Coffee With a Cop" at the Northampton Senior Center. / FACEBOOK

A police department has ended its "High Five Fridays" program after complaints from parents that their children were uncomfortable.

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Disney Promptly Drops YouTube Star PewDiePie for Anti-Semitic Content, Nazi Images

PewDiePie's channel has more than 53 million followers and 14 billion video views.

Felix "PewDiePie" Kjellberg

The Walt Disney Company (No. 38 on the DiversityInc 2016 Top 50 Companies for Diversity list) ended its contract with Swedish YouTube star PewDiePie after an investigation uncovered a series of anti-Semitic videos.

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Marriott's CEO: My Valentine to Social Media

"I love what social media has done for our industry," President and CEO at Marriott International Arne Sorenson said.

Arne Sorenson

(Marriott International is No. 9 on the DiversityInc Top 50 Companies list)

A young woman checked into a hotel, walked into her room and immediately noticed something unexpected. There was a welcome note held in place by a towel that had been elaborately folded into the shape of an elephant.

The guest was delighted. In the old days, she would have smiled to herself at the extra effort. Not anymore. This time, she posted a picture of the elephant on Instagram, gushing. She captioned it: "How did they do it? Got to learn from housekeeping team."

Among those who noticed the post was a team from Marriott who alerted the property – the JW Marriott Mumbai Juhu. Hotel associates then responded on Instagram and, this is the key: reached out to her in person. They ended up giving her a towel-folding class.

We are used to hearing about how social media has changed customer behavior. We know they use it to shop, review and choose what they buy. This is certainly true in the hospitality industry – 3.7 million reviews of our properties were posted last year, up from 3.2 million the previous year. You might think this democratization of appraisal would scare us or, at least make us feel overwhelmed by the flood of virtual opinions.

Nope. I love what social media has done for our industry. As far as I can tell, so do most of my colleagues. The ever-increasing ability to hear directly and immediately from customers helps us do our jobs more effectively. And, when customers share with us their likes and dislikes it helps us serve them better.

Now, I will not maintain that it has been easy to harness all the new information. More and more we are devoting resources and talented associates to paying attention to online customer feedback and to connecting with guests.

We have social media customer care teams that field thousands of requests, compliments and complaints on our brand Twitter and Facebook channels. We have teams that help us keep track of all those reviews – we see them as performance evaluations that help us know when we are doing great and when something needs fixing.

In the face of social media's continuing expansion, we have also created a team we call M Live. Our M Live command centers are staffed by social media experts across four offices – two in the U.S., one in Europe and one in Asia. They surface Twitter, Facebook, Instagram and Weibo public posts from customers who are staying on and/or tag one of our 6,000-plus properties.

From the 27,000 posts a day M Live tracks, we can learn about broad trends – Hawaii is a much-discussed aspirational destination – and personal milestones our guests want to share. We are most interested in noticing posts like one the team recently caught on Instagram. It was from a guest at the Gaylord Opryland publicly announcing her engagement. The team let the hotel know and a bottle of champagne was soon proffered. The happy couple became a bit happier.

The best outcome is when virtual information leads to personal connection.

Some might think we focus on social media opportunistically, that we create over-the-top service moments in front of Snapchatting or Facebook-posting guests. Though good exposure can be a nice benefit – the Mumbai guest I mentioned above posted a video of her towel-folding lessons on Instagram – it is not what motivates us.

The hospitality industry draws people who want to serve others, who love to surprise and delight guests. We don't need to manufacture these moments. Our associates and their peers in the industry deliver them day in and day out without a spotlight. They arrive with champagne if a proposal is overheard. They fold towels in a way to make guests smile. They track down misplaced stuffed animals and create elaborate back stories of their adventures. The examples are endless.

What social media is allowing us to do is not draw attention to ourselves, but to see our guests in their own spotlight. Through these new lines of communication they can help us understand them better and, in turn, we can treat them with personalized care.

If we can continue to hear our customers in all the ways they communicate, we will have many more opportunities to build the type of personal relationships that create two-way loyalties and are at the core of the hospitality industry. So, I say, post away. We love it.

Join me and other travel insiders on LinkedIn at Overheard@Marriott

Chicago Torturers 'Could have been Obama's children,' Tweets Teacher

The West Virginia high school teacher has been suspended for her racist Twitter rants.

Mary Durstein (l) / Obama photo via REUTERS

A high school teacher in West Virginia has been suspended after her personal Twitter account was found filled with racially charged tweets. Mary Durstein was suspended, with pay, on Monday, according to the Herald-Dispatch.

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Delta Air Lines Offers Apology to Black Woman Doctor Called "Sweetie" by Flight Attendant

"Inclusion training," but no other specific action, to be given to astoundingly white male leadership team.

Dr. Tamika Cross

Delta Air Lines has issued a formal apology to Tamika Cross, a physician who offered to assist another passenger during an in-flight emergency but was denied by flight attendants. The airline also announced training and policy changes.

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