Daniel Ayala, head of Wells Fargo’s Global Remittance Services, spoke to DiversityInc CEO Luke Visconti about how cultural competence allows his company to better serve underrepresented groups. Wells Fargo is No. 33 in the DiversityInc Top 50. Luke Visconti: How has cultural competence enabled Wells Fargo to help its customers…
Tag: Cultural Competence
Archived: Interview With Bernard Tyson, Next CEO of Kaiser Permanente
Bernard J. Tyson will be the next Chairman and CEO of Kaiser Permanente. The board of directors of Kaiser Foundation Hospitals and Health Plan announced that Tyson will succeed George Halvorson, who is retiring next year. Tyson, the current President and Chief Operating Officer, was interviewed by DiversityInc CEO Luke…
Archived: Diversity-Management Case Studies Reveal Why Companies Rise & Fall in the DiversityInc Top 50
By Barbara Frankel Diversity-management case studies provide companies with insights into their competitors’ strategies. There is always volatility onThe DiversityInc Top 50 Companies for Diversity listas the competitive set increases and improves in diversity managementand, simultaneously, as other companies lessen their commitment. When there is a major swing of more…
Archived: What's the Biggest Global Diversity Challenge Female Talent Development
How do you find and nurture female talent in countries where women are discouraged from leaving the home Diversity leaders from seven global companies recently explored the need to increase operational roles, understand local laws and cultural barriers, and adopt flexible work practices, especially in Middle Eastern and Asian countries….
Archived: How a Global Giant Builds Employee Cultural Competence
Patricia Rossman, who grew up in Albany, N.Y., had just been appointed the corporate vice president of communications and public affairs of the Americas region for Ciba (BASF purchased the chemical company in 2009). This was a role that expanded her responsibilities to include operations from Canada down through South…
Archived: 'Blacks Should Not Be Satisfied With Food Stamps': The Danger of Stereotypes
By Barbara Frankel What should you do if one of your executives uses a negative stereotype, especially in a public forum How can you make sure your workplace doesn’t tolerate these types of damaging misconceptions, which impact morale and productivity Learn a lesson from recent verbal missteps by presidential hopefuls…
Archived: What Did the Navajo Nation Teach Wells Fargo About Cultural Competence
Wells Fargo‘s Jon Campbell, social-responsibility group executive vice president,never would have guessed that he’d develop a close working relationship with the Navajo Nation, one where they’d accept him as one of their own. This is the story he shared with attendees at DiversityInc’s event in Washington, D.C. Wells Fargo is…
Archived: Are Whites Afraid to Communicate With Blacks at Work
Question: I’ve joined a new company. All of my coworkers are white. I find it very difficult to build a working relationships with them. I often wonder is it my race (black). Do you think whites feel afraid to communicate with blacks on a professional level In many cases I…