Only when values are in place can you implement a proper diversity-and-inclusion program.
The Rutgers crisis is a lesson in the need for swift action and forthright communications when discriminatory scandals occur.
How your company handles a diversity-related crisis can make the difference between whether your leadership stays or goes and whether the public loses faith in your organization (causing plummeting stock price, for example). Here are examples of bad and good ways to handle the type of scandal Rutgers University now faces:
What should you do when one of your leaders makes a controversial statement? Mitt Romney faces that question after a candidate he is very publicly supporting said "God intended" pregnancy after rape.
One day after a television ad featuring GOP presidential candidate Mitt Romney's endorsement of him began to air, Indiana U.S. Senate candidate Richard Mourdock publicly said that when a woman becomes pregnant after a rape, "that's something God intended."
What's that noise of grinding gears? Chick-fil-A reversed its anti-gay agenda. What will happen as the company presents a two-faced approach to consumers?
In an abrupt reversal of its traditional course, Chick-fil-A management decided to stop funding anti-gay "charities." However, the decision comes with a great deal of confusion at the top of the company, as reported in a Lubbock Avalanche-Journal article, which quotes University of Georgia's Dr. Sundar Bharadwaj, the Coca-Cola Company chair of Marketing at the University of Georgia Terry College of Business.
Diversity management is the key to preventing multicultural missteps like this week's fiasco—a video of Ashton Kutcher in "brown face" portraying an Indian as part of an ad campaign to sell Popchips.
What does the story of Trayvon Martin tell our society—and business?
The nonprofit organization's board of directors is mostly Texan, homogeneous and wealthy. Here's how the lack of diversity fueled its misstep over funding to Planned Parenthood.
The nonprofit Susan G. Komen organization's board of directors is mostly Texan, homogeneous and wealthy. Here's how the lack of diversity fueled its misstep over funding to Planned Parenthood, which resulted in a PR fiasco and a marketplace lack of confidence that will be hard to repair.