Videos: 2013 Healthcare Event Presentations

On Sept. 24, 2013, healthcare industry leaders gathered at DiversityInc’s special event, “Culturally Competent Healthcare: How Diversity Creates Better Patient Outcomes,” to discuss health disparities, supplier diversity, clinical trials, Black and Latino physician shortages, and other issues facing patient care today.


Click on any of the presentations below for a FREE preview. The full videos with the presentation slides are available on DiversityInc’s member-only website, DiversityInc Best Practices. To find out if your company is a member, visit BestPractices.DiversityInc.com/corporate-subscribers.

Culturally Competent Patient CareRace/Ethnicity

Dr. Jennifer Mieres: Senior Vice President, Office of Community & Public Health and Chief Diversity Officer – North Shore-LIJ Health System

Dr. Richard Amiraian: Corporate Vice President for Primary Care – Continuum Health Partners

Dr. Naa-Abia Casely-Hayford: Associate Medical Director, Ambulatory Care Services, Medical Director, Employee Health Services – St. Luke’s-Roosevelt Hospital Center

Learn how to best understand patient values and beliefs, attract and retain representative staffs, and mobilize outreach for sustainable wellness programs.

Culturally Competent Patient CareReligion

Mark Fowler: Managing Director of Programs – Tanenbaum Center for Interreligious Understanding

Judith Natale Sabino: Diversity/Cultural Liaison – Lehigh Valley Health Network

More than 40 percent of patients make medical decisions based on religious beliefs but only 9 percent of physicians ask patients about their religious needs. How can hospitals eliminate this gap

HCAHPSWhy an Engaged Workforce Yields Maximum Reimbursement Dollars

Misty Hathaway: Director of Marketing and Administrator for the Office of International Alliances – Mayo Clinic

Learn how hospitals are using D&I to increase and measure employee engagement to ensure better HCAHPS results.

Driving Clinical Excellence Through Diversity and Inclusion

Dr. Ronald Copeland: Senior Vice President, National Diversity Strategy & Policy and Chief Diversity Officer – Kaiser Permanente

How diversity and inclusion has helped Kaiser Permanente improve the quality of care that the organization delivers to patients.

Diversity in Clinical TrialsImproving Research Outcomes, Targeted Drug Development

Dr. Coleman Obasaju: Senior Medical Director, Lilly Oncology and Global Leader, Diversity in Clinical Research – Eli Lilly and Company.

Learn how pharmaceutical leaders are partnering with not-for-profits to elicit specific information that will improve outcomes for Black, Latino and Asian populations for diseases such as diabetes, heart disease and cancer.

Reducing the Black and Latino Physician Shortage

Dr. Maia McCuiston Jackson: Physician Director of Multicultural Services – Mid-Atlantic Permanente Medical Group

What can hospitals do to create a pipeline of physicians from these groups and to effectively recruit and retain them

Quantifying Health Disparities and Linking Multicultural Marketing to Sales

Steve Millerman: CEO – Prime Access

Tracking multicultural marketing investments and measuring ROI is no longer an impossibility.

Panel: Resource GroupsBuilding Engagement and Culturally Competent Care

Nancy Di Dia: Executive Director, Diversity, Inclusion & Engagement – Boehringer Ingelheim

Le Joyce Naylor: Executive Director, Diversity & Inclusion – Cleveland Clinic

Tracy Edmonds: Director, HR & Diversity – WellPoint

How resource groups improve outcomes by providing services such as translations, cultural intelligence and connections to community organizations; providing opportunities for recruitment, retention and development of employees; and helping build stronger partnerships with communities.

Improving Patient Medication AdherenceThe Role of the Retail Pharmacy and Retail Clinics

Anita M. Allemand: Vice President, Product Innovation and Management – CVS Caremark

Learn how cultural competence among pharmacists can impact patient adherence to medication and treatment.

How Hospitals Develop Supplier-Diversity Initiatives

Dr. Glenn Croxton: Director, Vendor Compliance and Management – Henry Ford Health System

How are hospitals growing supplier-diversity efforts to mirror the increasing diversity of their patient base and using these efforts to strengthen community ties

Eliminating Health Disparities

Dr. Joseph Betancourt: Director, The Disparities Solutions Center Massachusetts General Hospital

What strategies are hospitals, health insurers and pharmas implementing to encourage effective cross-cultural care that will reduce disparities What types of educational tools are most effective

In interviews with DiversityInc, event speakers and participants discussed the importance of culturally competent healthcare and initiatives that their companies are taking on to reduce health disparities and improve patient care.

Dr. Ronald Copeland, Kaiser Permanente

Dr. Gary Butts, Mount Sinai Ichan School of Medicine

Dr. Jeanne Varrone, Boehringer Ingelheim

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