Sastry Durvasula Appointed as TIAA’s Chief Information & Client Services Officer

Originally published at TIAA ranked No. 9 on The DiversityInc Top 50 Companies for Diversity list in 2021.


On Dec. 10, TIAA, a leading provider of secure retirements and outcome-focused investment solutions to millions of people and thousands of institutions, appointed Sastry Durvasula Chief Information & Client Services Officer.

Durvasula will join TIAA on Feb. 14, 2022, from McKinsey & Company, where he was Global Chief Technology and Digital Officer. At TIAA, Durvasula will lead the firm’s Client Service & Technology organization and will be responsible for global technology and client support operations. He will report to President and CEO Thasunda Brown Duckett and will be a member of the firm’s Executive Committee.

“Sastry has a stellar track record in leading and transforming large organizations, shaping innovative digital strategies, and driving complex risk and cyber security capabilities,” said Duckett. “Along with his dedication to delivering a world-class client experience, he has a passion for diversity and sustainability that align seamlessly with TIAA’s mission and values.”

At McKinsey, Durvasula leads strategy and development of the management consulting firm’s digital products and capabilities, internal and client-facing technology, data and analytics and artificial intelligence/machine learning (AI/ML). Previously, he held Chief Digital Officer, Chief Data & Analytics, CIO and global technology leadership roles at insurance broker and risk management company Marsh and at American Express, where he spent 15 years. He was also a consultant for several Fortune 500 companies.

“Thanks to a long-standing commitment to outcome-oriented service and solutions, TIAA plays a critical role in helping millions plan for and build a dignified retirement,” said Durvasula. “I’m proud to join this unique organization and help continue this important work by elevating the technology, services and operational capabilities to unlock distinctive experiences for our clients in this dynamic market.”

Durvasula holds a Master’s degree in Engineering from the Indian Institute of Science. He is credited with more than 30 patents and plays a leadership role in the technology industry consortia. He serves on the Board of Directors for Girls in Tech, the global non-profit dedicated to eliminating the gender gap in the technology industry.

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