Intelligent Automation Shaping a Workforce of 'Bots and Bosses: KPMG Report

KPMG's 2017 HR Transformation Survey recently showed that 45 percent of respondents saw intelligent automation as having a "significant impact."

As more organizations seek to digitally transform their business processes, cognitive capabilities are rapidly creating a new class of intelligent automation (IA). Now, a report from KPMG LLP (No. 11 on the DiversityInc Top 50 Companies list), "Rise of the Humans 2," shares lessons learned from early adopters of IA and provides advice on how business leaders and human resources executives can manage the "people and organizational" implications on their businesses.


A 2017 Forrester report, "The Future of Jobs, 2027: Working side-by-side with robots," predicted that "Automation will change every job category by at least 25 percent." To help organizations deal with the potential impact of how jobs will be transformed as a result, KPMG presents practical advice on how businesses can:

  • Capitalize on new economic opportunities, while safeguarding the well-being of employees and other stakeholders
  • Capture the cost savings and other bottom-line benefits of automation, while releasing the potential of human capital to carry out more valuable activities
  • Proactively manage and engage with their people as they transition to the "workforce of the future"
  • Anticipate the impact of automation on the customer experience and use this knowledge to gain competitive advantage

"Today's advances in robotics, machine learning and other digital technology have the potential to help create a more intelligent enterprise and accelerate organizational performance – but key to realizing such benefits is the need to have an accepting and agile workforce strategy," says Claudia Saran, KPMG's U.S. People & Change leader.

On the role HR plays in automation across the enterprise, KPMG's 2017 HR Transformation Survey recently showed that 45 percent of respondents saw intelligent automation as having a "significant impact" and believe the HR function can help their organizations, and the workforces in them, prepare for these changes.

Companies are placing significant demands on the HR function to evaluate and act on the continuous impact of developments such as IA and others on their workforces, including proactively identifying the required skillsets required as technology augments jobs, and instituting retraining programs for workers as a result.

The full Rise of the Humans 2 report can be accessed here: https://home.kpmg.com/xx/en/home/insights/2016/11/rise-of-the-humans.html.

Follow the conversation on Twitter at hashtag #RiseoftheHumans and on @KPMG_US.

Claudia Saran talks about the workforce of the future: .

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