Humana Report: More Healthy Days Achieved, New Programs and Communities Planned

Humana's Bold Goal is to make the communities it serves 20 percent healthier by 2020.

Humana Inc. unveiled its "Bold Goal – 2017 Progress Report." The report details progress the company made, together with physicians and local community nonprofit, government and business partners, toward improving the health of the communities it serves nationwide. The report can be accessed by clicking here.


Nearly two years ago, Humana announced its Bold Goal: to make the communities we serve 20 percent healthier by 2020 because we make it easy for people to achieve their best health.

Humana uses the CDC's population health management tool known as Healthy Days to benchmark community health and measure progress. The measurement takes into account how a person is feeling holistically, including his or her mental and physical health.

Bold Goal Progress

Humana's Bold Goal results are as follows:

  • People nationwide are experiencing more Healthy Days. Humana Healthy Days results showed a 2 percent improvement on a national basis among its membership.
  • Bold Goal communities are leading the way. Humana has continued to work with Bold Goal communities to support local public health and care-intervention programs. This collaboration has helped improve Healthy Days by a margin of 3 percent. Six of Humana's seven Bold Goal communities have achieved improvements in Healthy Days.
  • Continued progress achieved in Humana's workforce. Humana's 50,000 associates (employees) are still on track to improve their overall Healthy Days by 20 percent by the end of 2017. Humana remains focused on identifying associate experiences that can be cascaded and personalized into local communities.

Lessons Learned

Through its Bold Goal program, Humana has found that making communities healthier demands an integrated approach.

"Improving the health of an entire community is difficult, and no one person or organization can do it alone," said Bruce D. Broussard, Humana President and CEO. "The progress we've made is encouraging, and we owe a large part of that success to the many different physicians and community members who have come together to make Humana's Bold Goal a reality. Putting a stop to preventable diseases and improving the health and the lives of the people we serve are efforts worth fighting for, and we will continue to take what we've learned to add more Healthy Days into people's lives."

Creating lasting behavior change in the communities Humana serves also requires highly local and holistic care solutions that focus not just on clinical measures but social determinants of health. This demands a deep understanding of the fabric of local communities.

This approach, which Humana has emphasized in its Bold Goal communities, specifically addresses how social determinants such as food insecurity, health literacy and transportation can significantly impact an individual's health. For example, 5.4 million seniors in the U.S. are food insecure, and 43 percent feel lonely on a regular basis.

Key Regional Findings

The 2017 Bold Goal Progress Report details Humana's collaborative efforts with physicians and community partners in places such as San Antonio, Louisville, Tampa Bay, Broward County (Florida), New Orleans, Baton Rouge and Knoxville.

Roy A. Beveridge, M.D., Humana's Chief Medical Officer, whose organization is responsible for leading the implementation of the Bold Goal, noted the significant impact that Humana and its physician and clinician partners have played in these local communities.

"This measurable improvement in population health is a direct result of addressing and understanding social determinants that are so important in helping people improve their health," said Dr. Beveridge. "From the start, we knew this would be a complex and challenging journey. We are proud to have worked with countless physicians and clinicians across the country to engage communities in preventive care. Physicians and clinicians have been engaged, not just within the four walls of their office, but the community at large. In every sense, this has been an integrated effort, and we believe this work exemplifies Humana's ever-growing momentum toward improving population health."

Last year, Humana stated that it would band together with community, academic, physician and health care partners in Bold Goal communities to create more informed, localized solutions to specific health challenges. Below are 2017 Bold Goal Progress Report results and findings based on this work:

  • San Antonio sets the stage. As the first Bold Goal community, the city of San Antonio experienced a 9 percent decrease in the number of Unhealthy Days – a result of many efforts, including addressing social issues in the community such as food insecurity and limited access to behavioral health services. Through a telepsychiatry pilot program and food insecurity screening implemented in primary care offices, these health barriers were directly addressed. Improvements in diabetes management were also achieved through collaboration between Humana, the San Antonio Health Advisory Board and the American Diabetes Association.
  • Tampa Bay addresses food insecurity. The community of Tampa Bay, one of Humana's largest Bold Goal communities, has been working to address the issue of food insecurity through initiatives led by primary care physicians. The Tampa Bay Health Advisory Board and Humana, in partnership with Feeding Tampa Bay, the University of South Florida and other community partners, developed the Hunger Action Alliance to confront this issue.
  • Louisville sees both progress and challenges. Efforts by Humana and community partners to address respiratory illness, depression and behavioral health were launched, including the Bold Moves Against Suicide Summit, which brought together more than 200 thought leaders, physicians and community partners to address the issue. However, while Louisville has the fewest number of Unhealthy Days compared to other Bold Goal communities, the city did not see an improvement in Healthy Days from 2015 to 2016. Humana has a number of initiatives planned for 2017, including intervention programs in partnership with the Louisville Health Advisory Board, to help accelerate Louisville's progress.

Moving Forward

Thanks to the support of physician leaders, businesses, nonprofits, and government and public health organizations, Humana continues to make progress toward its 2020 Bold Goal. More Healthy Days are being experienced nationally, and new programs addressing both local health issues and social determinants of health have been launched.

Moving forward, 2017 priority issues for Bold Goal communities include diabetes, behavioral health, food insecurity, loneliness and social isolation. Key learnings from local programs enacted to address these challenges will be expanded nationally. Humana is also evaluating new communities to expand its Bold Goal program. The latest expansion is Jacksonville, Florida, where a clinical town hall meeting recently took place. Approximately 250 health care, business and community leaders participated in the town hall.

Visit www.humana.com/boldgoal for additional information on Humana's efforts.

Humana and Walgreens to Offer Senior-focused Services in Kansas City Area via Primary Care Clinics and In-store Health Navigation Support

In-store Clinics and Health Navigation to Provide Expanded Clinical Services and Support to Seniors Participating in Medicare Advantage Plans from Multiple CarriersOriginally Published by Humana.

Originally Published by Humana.

Leading health and well-being company Humana Inc. and Walgreens, a provider of trusted pharmacy services and care in communities since 1901, are teaming up to provide easier access to primary care and other services for seniors, as part of the companies' ongoing and shared commitment to the health and well-being of the Kansas City community.

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Humana’s Chief Consumer Officer Talks Career and Leadership

NRGs provide personal, experience-based forums for exchanging ideas and building community. The largest NRG at Humana is the Women's NRG with more than 7,000 participants.

Originally Published by Humana.

When Jody Bilney, Humana's first chief consumer officer, spoke on a Louisville Business First panelwith three other local, female executives, she acknowledged that there is "not a single or standard route" to the leadership positions her and her peers hold.

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Humana: CarePlus Health Plans, Veterans of Foreign Wars (VFW) Join Forces to Focus on Florida Veterans

CarePlus has served the Medicare population in Florida for more than 17 years. Headquartered in Miami, the company serves about 115,000 Medicare Advantage members across the state.

Originally Published by Humana.

CarePlus Health Plans, a large Medicare Advantage provider in Florida, is now part of the exclusive agreement between its parent company, Humana Inc., and the Veterans of Foreign Wars of the U.S. (VFW), the nation's largest organization of combat veterans and the oldest major veterans' organization in the U.S¹.

In February 2018, Humana announced it had enhanced its agreement with the VFW as the national Medicare Advantage, Prescription Drug and Medicare Supplement plans carrier for the organization.

"CarePlus has always made supporting our nation's veterans a top priority," said Bruno Piquin, Regional President of CarePlus Health Plans. "We're thrilled to expand our commitment, with a special focus on helping the 120,000 VFW members and their spouses in Florida achieve their best health."

CarePlus has served the Medicare population in Florida for more than 17 years. Headquartered in Miami, the company serves about 115,000 Medicare Advantage members across the state.

"For nearly 119 years, the VFW has made veterans' care one of its top priorities," said VFW National Commander Keith Harman. "We're happy to expand our current relationship with Humana to ensure even more of America's veterans receive the care and services they need."

CarePlus will offer numerous services to VFW members to provide education and access to healthcare coverage information.

These will include:

  • Hosting Medicare seminars annually during Medicare's Fall Annual Election Period (Oct. 15 through Dec. 7).
  • Conducting educational seminars throughout the year to inform VFW members of their Medicare options.
  • Providing VFW members with access to CarePlus Medicare Advantage information and enrollment capabilities which incorporate web-based tools, call centers, educational seminars, and self-enrollment.

Humana Partners with Feeding America to Address Food Insecurity Among Veterans Across the Country

Initiatives will help secure food donations and raise awareness that 20 percent of the Feeding America households has at least one member who served in the U.S. military

Originally published by Humana Inc.

Humana Inc. is partnering with the non-profit Feeding America® to help end hunger, a problem that impacts one in eight Americans. By working collaboratively, the two organizations will focus on helping veterans, as research shows one in five of the households Feeding America serves has at least one member who has served in the U.S. military.

"Humana is committed to improving the health of communities across the country as part of our Bold Goal initiative, and a key component of that is addressing food insecurity as poor nutrition can lead to obesity, diabetes, heart disease, depression and fatigue in adults and can hinder a child's development," said Ed Sandrick, director of the Veterans Channel, Humana. "No one should suffer from food insecurity, especially the service men and women who risked their lives to protect our country. We are thrilled to work with Feeding America as it amplifies our ability to honor those who served and help individuals who do not have access to enough nutritionally- adequate foods to live an active, healthy life."

Leveraging Feeding America's network of more than 200 food banks and 60,000 food pantries and meal programs, Humana will stage a series of events throughout the year that will drive food donations and elevate the issue of food insecurity, including:

  • Rolling Thunder XXXI: As the official corporate sponsor of the annual Rolling Thunder Run – which is the largest gathering of military retirees, veterans, active duty military and Vietnam Veterans – Humana will use its presence in Washington D.C. over Memorial Day Weekend to collect food and financial donations. For every $1 donated, Feeding America will be able to provide 10 meals* to people facing hunger.
  • VFW National Convention : Humana, through its ongoing partnership with the Veterans of Foreign Wars of the U.S. and local Feeding America food banks in Kansas City (Harvesters: The Community Food Network and After the Harvest), will launch a collaborative campaign to fight food insecurity in the Greater Kansas City area. The goal of the campaign, which will culminate during the 119th VFW National Convention in Kansas City from July 21-25, 2018, is to provide 50,000 meals to local individuals in need, with a special focus on veterans, via community-wide initiatives.
  • Rock 'n Roll Marathons : Humana is conducting food and fund drives at company sponsored Rock 'n Roll Marathon Series events across the country, with upcoming runs in Chicago, Virginia Beach, Va., Savannah, Ga., and San Antonio, Texas. The proceeds raised in each market will be donated to food banks in each respective market.

In addition to these initiatives, Humana is partnering with Feeding America-affiliated food banks in each of the Bold Goal communities (Baton Rouge, Broward County, Jacksonville, Kansas City, Knoxville, Louisville, New Orleans, San Antonio and Tampa Bay) on efforts to improve the health and accessibility to food at the local level.

"At Feeding America, we know that one in five households that come to us for help has a member who has served our country," said Andy Wilson, Chief Development Officer, Feeding America. "We are grateful for our partners at Humana and look forward to working together to help ensure our military families not face the challenge of putting food on the table."

Humana and Feeding America are also working with physicians to help identify potential barriers and provide assistance to patients who are food insecure. Together, they developed an online toolkit to guide physicians in implementing food insecurity screenings and connect patients to available resources and interventions.