Hilton Appoints Chief Customer Officer

The new position will further strengthen Hilton's leadership in innovation and delivering exceptional guest experiences.

Hilton (No. 42 on the DiversityInc Top 50 Companies list) has named Jonathan (Jon) Witter as Chief Customer Officer. In this newly created role, he will oversee the Global Brands, Marketing, Loyalty & Partnerships, IT and Strategy teams.


Witter has extensive background in these functional areas, most recently serving as President of Retail and Direct Banking at Capital One Financial Corporation. He will report to Christopher J. Nassetta, president and CEO of Hilton, and serve as a member of the executive committee.

"Jon has built an incredibly strong reputation throughout his career for constantly driving innovation, being a deeply strategic thinker and keeping the customer front and center at all times," said Nassetta. "He will be integral to ensuring that at every stage of our customers' journey, from the time they start planning a trip to when they arrive back home, we exceed their expectations at every turn."

"I am thrilled to be joining Hilton at this very exciting time in their history," said Witter. "Over nearly 100 years, Hilton has become one of the most iconic brands in the world, and it is greatly admired for delivering exceptional guest experiences and pioneering the industry's latest innovations. I look forward to working with the team to build even further on that extraordinary reputation."

Before Capital One, Witter served as President and Chief Operating Officer at Morgan Stanley Private Bank and Executive Vice President, Head of General Bank Distribution at Wachovia Corporation. Earlier in his career, he worked in consulting at McKinsey & Co. and Deloitte & Touche.

Witter received a Master's degree in Business Administration with distinction from the Wharton School of Business at the University of Pennsylvania, and graduated magna cum laude from Vanderbilt University with a Bachelor's degree in Economics.

Hampton by Hilton Welcomes Travelers for Great Outdoors Month

Category-leading brands open 23 hotels in Q1 2018, in locations including New York City, Las Vegas and Seattle's Pioneer Square; Bolsters pipeline with 49 new signed deals.

REUTERS

Originally Published by Hilton.

Great Outdoors Month just around the corner, and travelers are readying themselves for fresh air and summer adventure.

With 60 National Parks in the U.S., travelers have many choices when it comes to picking an outdoor destination, but deciding where to stay should be simple. Offering spacious rooms, thoughtful service and locations near some of the country's top National Parks, Hampton by Hilton is ideal for travelers seeking convenience, comfort and satisfaction, guaranteed.

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​​Hilton Appoints Vera Manoukian as Global Brand Head of Hilton Hotels & Resorts

Manoukian has extensive industry experience and a proven track record of driving results.

REUTERS

Originally Published by Hilton.

Hilton announced the appointment of Vera Manoukian as Senior Vice President and Global Head, Hilton Hotels & Resorts. Manoukian will oversee the brand portfolio for Hilton Hotels & Resorts and will be responsible for promoting, elevating and growing the iconic brand.

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Hilton Commits to Cutting Environmental Footprint in Half And Doubling Social Impact Investment

New Consumer Research Confirms Environmental and Social Efforts Are Central To Hotel Guest Booking Decisions

REUTERS

Originally Published by Hilton.

Hilton announced it will cut its environmental footprint in half and double its social impact investment by 2030. With this commitment, Hilton will become the first major hotel company to institute science-based targets to reduce carbon emissions and send zero soap to landfill.

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Hilton Names Global Head Of Diversity & Inclusion

"As a global hospitality company, it's increasingly important to leverage the benefits of an intentional diversity and inclusion management practice to drive sustainable engagement and company performance," said Muñoz.

Hilton has named Jon Muñoz as Vice President, Global Diversity & Inclusion. In his new role, Muñoz will oversee Hilton's global diversity management practice, focusing on developing culture, talent and marketplace strategies that cultivate inclusion.

Already known as one of the World's Best Workplaces, Hilton was recognized in 2017 for its diversity and inclusion efforts by DiversityInc, Fortune, Forbes, Human Rights Campaign, National Business Inclusion Consortium and LATINA Style.

Muñoz joined Hilton in 2011 as Senior Director, Diversity & Inclusion and has played a key role in driving Hilton's global diversity and inclusion efforts. Prior to joining Hilton, Muñoz served in diversity roles for Sprint and multicultural marketing roles for Nextel Communications, Bank One (JPMorgan Chase) and NationsBank (Bank of America).

"As a global hospitality company, it's increasingly important to leverage the benefits of an intentional diversity and inclusion management practice to drive sustainable engagement and company performance," said Muñoz. "I'm proud of the important strides we've made on our diversity and inclusion journey at Hilton and look forward to building on those successes to support our mission to be the most hospitable company in the world."

"In his seven years at Hilton, Jon has built a track record for success, providing leadership for our comprehensive, and now award-winning, diversity and inclusion program," Matthew W. Schuyler, Chief Human Resources Officer, Hilton. "This role is incredibly important as we continue to create welcoming and inclusive work environments for all, and amazing experiences for our guests."

Muñoz actively serves in leadership roles at a diverse nonprofit organizations including: Conference Board Diversity and Inclusion Center Advisory Board, Friends of the American Latino Museum Treasurer of the Board of Directors, International Gay & Lesbian Travel Association Vice Chair of the Board of Directors, League of United Latin American Citizens Corporate Alliance, National Association for the Advancement of Colored People ACT-SO Advisory Council, National Gay & Lesbian Chamber of Commerce Co-Chair of the Corporate Advisory Council, and the United States Hispanic Chamber of Commerce Senior Executive Corporate Advisory Board. He is also a co-founder of the National Hispanic Corporate Council Corporate Executive Development Program (CEDP), offered in partnership with Southern Methodist University Cox School of Business. The CEDP is dedicated to advancing Hispanic managers to executive positions in global enterprises.

Muñoz holds a Bachelor of Science in communications and advertising from the University of Texas at Austin.