ADP Now Offers Professional Services for Mid-Sized Businesses

Tackle complex regulatory environment, open enrollment and other challenges with new professional services offerings for ADP Workforce Now users.

Between managing open enrollment and making sure key business and HR applications are integrated, HR leaders at mid-sized companies are often stretched thin, leaving them with little time to focus on empowering their people to drive better business results.


To help lessen administrative and compliance burdens and increase optimization, ADP (No. 21 on the DiversityInc Top 50 Companies list) has debuted ADP Professional Services for ADP Workforce Now, its integrated human capital management (HCM) platform for mid-sized employers. Businesses now can leverage ADP's deep expertise in HR technology and processes when they need additional help with important initiatives from process optimization and compliance management to acceleration of system implementation and integrations.

ADP Professional Services are ideal for ADP Workforce Now users who want in-depth guidance or additional people power. They're designed to help clients better understand their technology and make better use of limited resources. They also help organizations that need live expertise, want in-depth support for a specific initiative, or need tailored support on an ongoing basis.

"Having great HR technology isn't enough if you aren't making the most of it. HR teams at mid-sized companies are often so lean they don't have the staff or in-house expertise needed to keep up with changing regulations and new innovations," said John Ayala, president of Major Account Services at ADP. "We introduced Professional Services for ADP Workforce Now users so companies can maximize their HR investment, and HR leaders can focus more on helping their people grow and their businesses succeed. These services are another way that ADP is engaging with clients to enhance their service experience so they can stay focused on the strategic part of their business."

As Supervisor of Employee Development at Dave's Marketplace, Renee Hughes handles everything from community relations to employee training and development. When Hughes was tasked with overseeing the implementation of ADP's HR services, she turned to Professional Services for help.

"I really needed more education and hands-on help, and Professional Services have been like an extension of my team," said Hughes. "Their expertise and best practices significantly sped up the time it took for my company and our employees to adopt the new system. They ensured that we're making full use of ADP's HR capabilities -- their help was invaluable."

The new services provide support in several key areas:

  • Process optimization: To help companies improve their return on investment and increase use of their HCM platform, ADP Professional Services can evaluate processes for security groups, payroll, HR, benefits, and compliance, customize templates and provide tailored training and best-practice recommendations.
  • HR excellence: To help companies hire, retain and engage employees more effectively, ADP can automate benefits open enrollment, provide frameworks for recruiting, onboarding and performance management, and customize access, security and permissions for managers and employees.
  • Compliance services: Staying on top of constant regulatory changes such as the Affordable Care Act, Fair Labor Standards Act and the Equal Employment Opportunity rules requires that companies understand the compliance requirements and have a strategy in place to gather the data needed to comply. ADP can provide compliance-readiness evaluations, best-practices recommendations and perform gap analyses.
  • Implementation and integration acceleration: Setting up ADP Workforce Now is a straightforward process, but some clients may not have in-house resources to focus on an implementation. ADP can equip clients with additional resources to manage and execute implementation tasks and plans, and tie data together so companies can make more informed business decisions and quickly reap the benefits of an integrated HCM solution. ADP can manage all stages of implementation and integration or provide support for specific portions, from project management and planning to education on custom reports.

The new Professional Services offering is part of ADP's overall services suite that also includes ADP Resource, ADP Workforce Now Comprehensive Services and ADP TotalSource, its professional employer organization (PEO) unit.

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Wisely Pay by ADP Combines Global Cash Card and ADP Capabilities to Create Best-in-Class Payment Offering

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Changes in talent demographics, working arrangements and technology are impacting how employees need and want to be paid. To meet these shifts, paycards and digital accounts are increasingly becoming attractive options, allowing employees to access their pay how and when they want. Additionally, employers now have the opportunity to take an active interest in the financial wellbeing of their workers to help them get the most out of their pay.

ADP is continuing its innovation momentum by revolutionizing the way people are paid by introducing Wisely Pay by ADP. Wisely Pay is the next step in ADP's constant evolution to put clients and their workers at the forefront of macro trends shaping the employment landscape, including the growing number of freelance individuals.

"The world of work is changing and our clients look to us as the market leader in payments, to help them better engage with their entire workforce," said Doug Politi, president of Compliance Solutions at ADP. "Wisely Pay is leading the way people get paid in the future as a true bank alternative, with innovative services like instant pay, savings, digital wallet, and other financial management and wellness features that are better aligned with the evolving workforce."

The functionality of digital accounts, including paycards, and ease of access to funds have made them particularly popular among Millennials. According to a recent report commissioned by ADP, almost half of Gen Z (47 percent) and nearly a third of Millennials (31 percent) would turn down a job if they were unable to choose their method of pay. Additionally, this report revealed that 47 percent of Millennials and 66 percent of Gen Z have used a pre-loaded payment card in the last 12 months.

Wisely Pay is the first offering resulting from ADP's acquisition of Global Cash Card and provides the administrative tools and support to enable employers of any size, industry and workforce blend of full-time, part-time and/or freelance workers to enjoy:

  • Advanced technologies: Best-in-class experiences for cardholders and administrators from ADP's in-house digital payments platform, built by Global Cash Card and ADP's award-winning Instant Funding APIs.
  • Pay flexibility: Wisely Pay offers multiple ways to receive, spend, and manage money, including fully electronic options like peer-to-peer transfers, instant pay, and mobile digital wallets by Apple Pay®, Samsung Pay® and Android Pay®.
  • Attracting and retaining talent: The multi-generational workforce places unique demands on employers and Wisely Pay helps satisfy the needs of workers by offering a banking alternative with numerous funding options, easy cash access, broad purchasing capability, ability to avoid paper check fees and modern financial management tools.
  • Peace of mind: With a 50-state electronic pay program, backed by market-leading expertise and experience in the regulatory landscape, employers can rely on ADP Compliance Solutions, advanced data security and single point-of-contact resolution for all employer support or cardholder issues (e.g. fraud prevention, dispute resolution).

The Wisely paycard will first be available to employers who select to offer sponsored accounts for employees in September 2018 in the United States.