Mastercard on Harnessing the Power of AI To Program Inclusivity

Originally published at Mastercard ranked No. 2 on The DiversityInc Top 50 Companies for Diversity list in 2022.


Artificial intelligence is rapidly seeping into our everyday lives, transforming how we shop, bank and travel.

Now this new technology is on the brink of revolutionizing our work lives too.

The pandemic threw our perceptions about the workplace into question, and emerging technologies are helping redefine it by disrupting traditional roles, creating new opportunities for training and boosting diversity, equity and inclusion.

Most Canadians are upbeat about AI and believe it will start to enhance their lives. A recent Mastercard Canada survey shows 54% of respondents are optimistic about the technology. That jumps to 63% for younger people, with similar approval rates from those who identify as being neurodivergent, a visible minority, or a part of the LGBTQ community.

Yet this approval comes with some important caveats. Diverse respondents were more likely to say they worried that AI can be inherently biased and potentially increase inequality and discrimination against people based on their ethnicity or gender.

Their concern is certainly warranted.

Using skewed data to train AI systems can invariably produce systems that generate distorted and unfair outcomes in all areas of life — from getting approved for a loan to receiving appropriate health care to being recruited for a job.  


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