KeyBank is being recognized for its support of small business clients by the Greenwich Excellence Awards, both nationally and regionally in 2020, highlighting the bank’s accomplishments in client satisfaction, Relationship Manager interaction, and cash management. The awards – determined through a survey of more than 12,000 interviews with businesses between $1 million and $10 million in revenues, evaluated 600 banks and named KeyBank among a select group of organizations performing in support and service for small businesses.
The Greenwich Excellence Awards come during an unprecedented time of need for small businesses, which are looking for increased support from their banks to weather the impact of the pandemic.
“These awards are really special because they exemplify how we rose to the challenges faced by our clients and communities,” said Kip Clarke, Head of KeyBank Business Banking. “We put a special focus on relationship banking, truly knowing our clients and their needs. We are proud of how hard our teammates worked and appreciative of the recognition they deserve.”
As the Greenwich survey responses were gathered, businesses across the nation were reliant on the support of the Paycheck Protection Program (PPP), and in most cases, they acquired these loans through their primary bank. During the first two phases of PPP in 2020, KeyBank processed more than 43,000 applications, totaling more than $8.1 billion in funding. “During 2020 our clients needed much more than loans, and our relationship approach as their trusted advisor helped them navigate an extremely challenging environment,” said Clarke. “We pride ourselves on thoughtful, industry-informed, advice and capital to help our clients, their owners and employees achieve their goals.”
Last year was also a landmark year for KeyBank with SBA 7(a) loans. Small business clients were able to acquire $316 million in SBA 7(a) loans, ranking KeyBank 7th in the nation among financial institutions.1
KeyBank received six National Greenwich Excellence Awards, along with seven Regional Greenwich Excellence Awards. Among the regional awards, the Northeast, Midwest, and West regions of KeyBank’s teams were recognized. KeyBank is one of just 32 banks to be included in this year’s awards.
- Likelihood to Recommend
- Overall Satisfaction
- Cash Management Overall Satisfaction
- Overall Satisfaction with Relationship Manager
- Relationship Manager Proactively Provides Advice
- Cash Management Customer Service
- Overall Satisfaction – Midwest Region
- Overall Satisfaction – West Region
- Likelihood to Recommend – Midwest Region
- Likelihood to Recommend – Northeast Region
- Cash Management Overall Satisfaction – Midwest Region
- Cash Management Overall Satisfaction – West Region
- Relationship Manager Proactively Provides Advice – Midwest Region
The full list of award winners is available by clicking here.
Learn more about KeyBank Small Business Banking by clicking here.