(Logo via Kaiser Permanente)

Kaiser Permanente’s Overall Quality of Medical Care Earns Highest Rating from the Office of Patient Advocate

Originally Published by Kaiser Permanente.

Kaiser Permanente Northern and Southern California health plans are the only plans in the state to receive 5 stars — the highest possible rating — for overall quality of medical care in the annual Healthcare Quality Report Card from California’s Office of the Patient Advocate.


Kaiser Permanente’s two California regional plans have been the only plans to obtain the OPA’s highest rating 11 years in a row. In addition, Kaiser Permanente Southern California earned 4 stars — the second-highest rating — for overall clinical effectiveness in behavioral and mental health care. The only plan to rate higher for behavioral and mental health care was Kaiser Permanente Northern California which earned 5 stars.

The 2018-2019 report card provides California consumers with side-by-side comparisons of the 16 largest HMOs and PPOs in the state. It rates them on national standard-of-care measures that involve treatment and prevention of a range of conditions that have significant implications for personal health.

“For 11 years running these ratings have documented the high-quality that our coordinated care model delivers to our 4.5 million members in Southern California,” said Julie Miller-Phipps, president, Kaiser Permanente Southern California Region Health Plan and Hospitals. “Our members receive the highest quality because our Kaiser Permanente physicians and care teams are committed to making our members’ health their top priority.”

Kaiser Permanente Southern California also received top scores for asthma and lung disease care, preventive screenings, diabetes and heart care, maternity care, treating adults, providing appropriate tests, treatments and procedures and for providing the right care to children.

Kaiser Permanente Northern and Southern California rated 4 stars in the “Patients Rate their Experience” category, which measures members’ satisfaction with their care and service. No other health plan was rated higher.

“These ratings demonstrate the dedication of our physicians and staff who provide evidence-based, high-quality, patient-centered care,” said Edward Ellison, MD, executive medical director of the Southern California Permanente Medical Group. “Our long-running high performance in the annual OPA surveys of overall quality of medical care indicate how well our physicians and care teams are delivering the right care at the right time in the right way to our members.”

Covered California — the state’s marketplace for the Affordable Care Act — also gave Kaiser Permanente 5 stars (the highest possible) in its health plan quality ratings for 2019.

In the “Individual and Family Plan” ratings, Kaiser Permanente received top scores for overall quality, getting the right care and plan services for members. Kaiser Permanente obtained 4 stars for member care experience. No other health plan rated higher than Kaiser Permanente in any of those categories.

Kaiser Permanente also earned 5 stars in Covered California’s “Small Business Plan” category for overall quality, getting the right care and plan services for members. No other health plan rated higher.

Latest News

George Floyd memorial

Derek Chauvin Found Guilty of Murdering George Floyd; President Biden Says Even More Must Be Done to Fight Systemic Racism in the US

Following global protests that drove millions out into the streets over the past year, and thanks in part to an excruciating cell phone recording of his murder that has played on a seemingly never-ending loop on many news networks, justice for George Floyd has finally been served. After just 10…

Vice President Kamala Harris

Following Derek Chauvin’s Guilty Verdict, Nation’s Top Black Women Political Leaders Push for Passage of ‘George Floyd Justice in Policing Act’

Following the justified and widely-celebrated guilty verdict of Derek Chauvin in the murder of George Floyd, Black congressional leaders, including Representatives Joyce Beatty of Ohio, Karen Bass of California, Cori Bush of Missouri and Vice President Kamala Harris, renewed calls to further honor Floyd by pushing forward with the passage…

Los Angeles Mayor Eric Garcetti

LA Mayor Proposes New Anti-Poverty Measure That Would Give Free Cash to Poor City Residents

The Public Policy Institute of California has estimated that more than 20% of people residing in Los Angeles live at or below the national poverty line, making less than $25,500 a year. But a new $24-million anti-poverty program proposed by Mayor Eric Garcetti would give free cash to some individuals…

Black run small business

One Expert’s Advice on How To Keep Supplier Diversity Programs From Failing Black-Owned Businesses

Despite a flood of promises to support Black business owners over the past year, many corporations are failing in their efforts to support social justice reform and improved diversity and inclusion programs. In fact, according to Denise Hamilton, an Inclusion strategist, keynote speaker, and the founder of Watch Her Work,…

Colorado judge resigns

Colorado Judge Who Used ‘N-Word,’ Proclaimed ‘All Lives Matter’ While in Court Censured and Forced to Resign

Following the murder of George Floyd in 2020, Colorado District Judge Natalie T. Chase reportedly asked two Black court employees to “explain” the Black Lives Matter Movement to her. She did this while cloaked and seated at her bench in the court. Upon hearing the explanation, she maintained that, in…

Princeton University

Princeton University Lands $20 Million Gift from Bloomberg Philanthropies Dedicated Towards Ongoing Diversity Efforts

Nestled quietly in the lush green farmland of central New Jersey, Princeton University is one of the smaller and more modest Ivy League schools in the country. But thanks to a new $20 million gift from Bloomberg Philanthropies, the school could also soon become a leader in the world of…

George Floyd Murder Trial

Nation Awaits Verdict in George Floyd Murder Trial, Americans Remain on Edge — and President Biden Prepares for Serious Potential Turmoil

After three weeks of riveting and emotionally draining testimony, attorneys for the defense and prosecution came to a rest on Monday, April 19, passing the fate of Derek Chauvin — the former Minneapolis police officer accused of the slow and painful murder of George Floyd — to the trial’s jury….

Flagship University The University of Maryland

Enrollment of Students of Color at Flagship Universities Continues to Decline

Many state’s “flagship” universities say diversity is a leading focus and priority when it comes to admissions, but a new look at data from these schools shows the reality: enrollment of students of color continues to lag. Flagship universities, such as the University of North Carolina at Chapel Hill, the…

Arizona Gov. Doug Ducey

Arizona Conservatives Attempt to Roll Back LGBTQ-Inclusive Curriculum in Schools

Republican lawmakers in Arizona have approved new laws revamping LGBTQ-inclusive education in schools, making it harder for educators to teach about historical events such as the 1969 Stonewall riots in New York City that started the gay rights movement, discussions about sexual orientation or instruction of anything related to LGBTQ…