On April 7, Kaiser Permanente announced that Diane Comer has been named the organization’s new chief information technology officer. In this role, she will lead Kaiser Permanente’s focus on developing and delivering innovative, strategic initiatives that improve the employee and consumer experience, and on continuing the organization’s efforts to deliver advanced, digitally-enabled tools to transform health care. Comer, who has served as interim chief information officer since June 2020, will report directly to Kaiser Permanente chair and chief executive officer Greg A. Adams.
“Kaiser Permanente continues to reimagine ways to expertly, innovatively, and conveniently provide care for our members, and doing so during this time demands that we work with unprecedented agility and speed while always prioritizing equity, quality, and affordability,” Adams said. “As we progress on this journey, I am pleased that Diane’s innovative thinking, deep expertise, and intimate knowledge of Kaiser Permanente will drive our technology leadership. Our consumer-focused and data-rich capabilities are core to Kaiser Permanente’s strategy and care delivery offerings, and I’m confident that Diane’s leadership will continue to advance our mission.”
Since serving as interim CIO, Comer led Kaiser Permanente’s ongoing IT support to meet the extraordinary needs brought on by the COVID-19 pandemic, while also overseeing the delivery of a large portfolio of IT projects. IT continues to advance the organization’s digital transformation as a key priority, delivering innovative tools for the consumer experience, Kaiser Permanente’s workforce, and its customers.
Comer joined Kaiser Permanente in 2007 to deliver technology solutions supporting all marketing, sales, service, and administration functions. She led the implementation of a new telephony infrastructure that now supports one million calls a month to Kaiser Permanente’s multiple contact centers — among the highest call volumes in the nation.
Comer has built a reputation for driving transformational IT programs, having partnered on the implementation of the technology systems needed to support the Affordable Care Act and health insurance exchanges, and delivery of an enterprisewide claims platform.
Prior to joining Kaiser Permanente, Comer held positions at Fireman’s Fund Insurance Company, including chief technology officer, with dual reporting to the CIO and CEO. Her responsibilities included application development and maintenance, and management of infrastructure and data center services. She holds a bachelor’s degree in management from Golden Gate University in San Francisco. Additionally, Comer has attended executive leadership programs at the Wharton School and Harvard University. She is a 2012 Computerworld Premier 100 IT Leaders Award winner.