The Job Search: Managing Interview Questions
By Clifford Mintz, Ph.D.
There are countless interview-question anecdotes and horror stories on the Internet. Moreover, urban legend suggests that job seekers should expect to be asked “off the wall” or ridiculous questions during face-to-face job interviews. While this may occur during some interviews, interviewer questions generally speaking are usually carefully crafted and intentionally designed to offer insights into a prospective employee’s capabilities and future on-the-job performance.
To that point, it is important to point out that an invitation to participate in a face-to-face interview typically means that a job candidate possesses the requisite knowledge and technical skills to perform a particular job function. That said, the real intent of a face-to-face interview is to determine whether a prospective job candidate has the personality/temperament to fit in and excel in an organization’s existing work environment or culture. And because of today’s highly competitive and selective job market, it is imperative that job candidates anticipate and prepare for possible interview questions before taking part in face-to-face job interviews.
Although it is difficult to pinpoint exactly which questions will be asked during face-to-face interviews, job seekers are likely to be asked some variations of the following questions.
1. Describe how you overcame a particularly disappointing time in your life.
2. What are your greatest achievements
3. Why are you looking for a new job
4. Why are you interested in this company and not our competitors
5. What are your strengths
6. What are your weaknesses
7. What can you offer this company/organization
8. Where do you see yourself professionally in five years
It is apparent that none of these questions has anything to do with a prospective employee’s technical or job-related competencies or capabilities. They are intentionally designed and asked to help to gauge a job seeker’s self-awareness, interpersonal communication skills and the ability to think quickly on his/her feet. While some job seekers may not take these questions seriously—usually those who don’t get job offers—appropriate responses to them could mean the difference between a job offer and unemployment. Therefore, it is vitally important for job seekers to carefully think about possible responses to these questions before upcoming face-to-face interviews. It is not unreasonable to write or “script” appropriate responses to these questions in advance of scheduled interviews. While this may seem unreasonable or overly excessive to some job seekers, experienced hiring managers can easily determine a job candidate’s level of interest in a particular job based on his/her answers to these questions.
It is important to point out that there is no “right” or “wrong” answer to any of these questions. However, you should be selective with the responses you offer. For example, a would-be customer-service representative may recognize that he/she—like many other customer-service representatives—has trouble dealing with unhappy or angry customers. Because dealing with unhappy or angry customers is part of a customer-service representative’s job, it is probably not a good idea to mention it when asked about possible weaknesses. Instead, choose a weakness that can possibly be viewed as strength related to a particular job. While being a “pushy” person may be off-putting or viewed as a weakness, it may be a highly desirable trait for a salesperson. In other words, be selective and strategic when identifying possible weaknesses to hiring managers. More important, be certain to identify possible weaknesses that are work related rather than personal in nature.
Finally, when answering interviewer questions, be careful not to divulge more information than is necessary or required. Answer questions as openly and honestly as possible but keep responses short, to the point and do not overly embellish or improvise responses. Job candidates who improvise responses generally do not know the answer to a question and tend to drone on to cover up their lack of knowledge. If you don’t know an answer or cannot think of a good response to a question, sometimes it is better to say “I don’t know” or ask the interviewer for help with the question. Asking for help signals to the interviewer that a job candidate, if hired, would not hesitate to ask his/her superior for help to solve a potentially deleterious or pressing problem for the organization.
Although most of the questions asked during a face-to-face interview are asked by an interviewer, job candidates are expected to have questions too! This shows a prospective employer that a candidate has prepared for the interview and is seriously interested in the company or organization that he/she may join. For example, it is not unreasonable to ask, “How is the organization is performing” or, “What is the future direction of the company” or, “How does this job fit into the grand scheme of things” By asking questions, job candidates let interviewers know that they have done their “homework” and would likely entertain a job offer if proffered by the company or organization.
Although an inevitable part of any job search, face-to-face job interviews are always fraught with anxiety, tension and uncertainty. One of the best ways to reduce the intensity of these feelings and improve outcomes is to take ample time to prepare for them. And as discussed above, crafting responses to potentially difficult interview questions is an essential part of this preparation. There is universal agreement among career-development professionals that being prepared for face-to-face interviews helps to reduce stress, improves interview performance and increases the likelihood of job offers!
Cliff Mintz is a freelance writer and frequent speaker at career-development symposia and job fairs.