Video: HCAHPSWhy an Engaged Workforce Yields Maximum Reimbursement Dollars

HCAHPS: Why an Engaged Workforce Yields Maximum Reimbursement Dollars

Misty Hathaway

Director of Marketing and Administrator for the Office of International Alliances

Mayo Clinic

Millions of dollars in Medicare payments to hospitals over the next year will be based on the HCAHPS survey of patient satisfaction. How can hospitals deliver higher-quality care, reduce readmissions and earn maximum reimbursement dollars Learn how hospitals are using D&I to increase and measure employee engagement to ensure better HCAHPS results.

To access the presentation slides, go to DiversityInc Best Practices.

Misty Hathaway

Misty has served in marketing and international roles at Mayo Clinic for 15 years. As Division Chair for Marketing, she oversees the development and implementation of Mayo’s national and international marketing strategies, including market/customer analysis and research, strategy development, and plan implementation. She also manages Mayo’s international operations in Rochester, Minnesota, and representative functions for Mayo Clinic outside the United States. Mayo’s marketing team is spread across Mayo Clinic’s three primary campuses: Rochester, Minnesota; Jacksonville, Florida; Phoenix/Scottsdale, Arizona.

Misty has strong interests in marketing strategy and innovations, synthesized marketing analytics, marrying analysis to execution, delivering an outstanding customer experience, and building strong team dynamics. She has a passion for international strategy and has spent multiple years outside the U.S. with fluency in three languages and experience in many others.

Misty has previously served as a program evaluator for the U.S. General Accountability Office (National Security and International Affairs), working from the Pentagon and House Armed Service Committee, and an administrator at the University of Kentucky’s Chandler Medical Center in Lexington, KY.

Click here to see more presentations from our September 2013 Healthcare Event.

Latest News

women in politics

Women Remain Vastly Underrepresented in Local Government, Despite Conventional Wisdom Suggesting Otherwise

Vice President Kamala Harris and Speaker of the House Nancy Pelosi sat behind President Biden during his first speech to a joint session of Congress on April 28 — representing the first time two women held such important and high-ranking political offices. Even after such a historic moment, the reality…

voter restriction

Florida Follows Georgia’s Lead, Approves Racist Anti-Voter Restrictions Aimed Primarily at Democrats and People of Color

Not content with letting Georgia be the only state in the South demonized for its bigoted and racist attacks on voter rights, Florida has jumped into the fray in issuing its own series of new and highly controversial “Jim Crow-esque” anti-voting restrictions aimed specifically at disenfranchising Democrats and voters of…

Kentucky Derby

Inspired by Protests Over Breonna Taylor’s Death, Humana and Kentucky Derby Festival Launch Diversity and Inclusion Initiative in Louisville

Ahead of the 147th Kentucky Derby on Saturday, May 1, Kentucky Derby officials and Humana (No. 25 on The DiversityInc Top 50 Companies for Diversity list in 2020) have announced a new equity initiative meant to make the race more accessible and welcoming to everyone, regardless of race, gender, age…

crimes against human ity

‘Crime Against Humanity’; Global Report Says the US Should Be Prosecuted in International Criminal Court for Ongoing Police Murders of Black Americans

In what has been described as a “devastating” report, human rights experts and lawyers have investigated and released a 188-page analysis of the ongoing police brutality and killing of Black Americans in the U.S. Their verdict: the country is guilty of “crimes against humanity” and should be prosecuted for its…

Tokyo, Olympics

Tokyo Olympics to Encourage Significant Increase in Gender Equality Among Event’s Corporate Sponsors

Besides simply being a showcase for some of the most talented and athletic men and women on the planet, the organizers of the Tokyo Olympics are hoping their event this summer can also help promote significant change in corporate culture, both in Japan and around the globe. Bloomberg’s Ayai Tomisawa…

AbbVie Joins Over 400 Leading US Employers in the Human Rights Campaign’s ‘Business Coalition for the Equality Act’

Originally published on LinkedIn. AbbVie ranked No. 19 on The DiversityInc Top 50 Companies for Diversity list in 2020.   AbbVie has joined a group of over 400 corporations and leading U.S. employers to support the Human Rights Campaign’s “Business Coalition for the Equality Act,” an initiative advocating for federal…

Accenture and Goodwill Develop Virtual Experience To Help People Impacted by the Criminal Justice System Enter the Workforce

Originally published at Accenture is ranked No. 5 on The DiversityInc Top 50 Companies for Diversity list in 2020.   Goodwill Industries International has teamed with Accenture to develop an innovative virtual experience called Project Overcome. The experience is designed for people impacted by the criminal justice system who want to…