Video: HCAHPSWhy an Engaged Workforce Yields Maximum Reimbursement Dollars

HCAHPS: Why an Engaged Workforce Yields Maximum Reimbursement Dollars


Misty Hathaway

Director of Marketing and Administrator for the Office of International Alliances

Mayo Clinic

Millions of dollars in Medicare payments to hospitals over the next year will be based on the HCAHPS survey of patient satisfaction. How can hospitals deliver higher-quality care, reduce readmissions and earn maximum reimbursement dollars Learn how hospitals are using D&I to increase and measure employee engagement to ensure better HCAHPS results.

To access the presentation slides, go to DiversityInc Best Practices.

Misty Hathaway

Misty has served in marketing and international roles at Mayo Clinic for 15 years. As Division Chair for Marketing, she oversees the development and implementation of Mayo’s national and international marketing strategies, including market/customer analysis and research, strategy development, and plan implementation. She also manages Mayo’s international operations in Rochester, Minnesota, and representative functions for Mayo Clinic outside the United States. Mayo’s marketing team is spread across Mayo Clinic’s three primary campuses: Rochester, Minnesota; Jacksonville, Florida; Phoenix/Scottsdale, Arizona.

Misty has strong interests in marketing strategy and innovations, synthesized marketing analytics, marrying analysis to execution, delivering an outstanding customer experience, and building strong team dynamics. She has a passion for international strategy and has spent multiple years outside the U.S. with fluency in three languages and experience in many others.

Misty has previously served as a program evaluator for the U.S. General Accountability Office (National Security and International Affairs), working from the Pentagon and House Armed Service Committee, and an administrator at the University of Kentucky’s Chandler Medical Center in Lexington, KY.

Click here to see more presentations from our September 2013 Healthcare Event.

Latest News

Cox Communications logo on screen.

Cox Invested Nearly $1 Billion in Sustainability

Originally published at coxenterprises.com. Cox Communications ranked No. 17 on The DiversityInc Top 50 Companies for Diversity list in 2020. On April 22, Cox Enterprises released Making Our Mark, its collective impact report, which details the company’s investment of nearly $1 billion in sustainable businesses and technologies, and more than…

Laura Fuentes Reflects on Hilton’s New Commitments to Advancing Diversity & Inclusion in the Hospitality Industry

Originally published at newsroom.hilton.com. Laura Fuentes is Hilton’s Chief Human Resources Officer. Hilton ranked No. 2 on The DiversityInc Top 50 Companies for Diversity list in 2020.   Hilton has long been focused on creating an inclusive workplace and a culture shaped by its team members’ diverse backgrounds and experiences….

George Floyd memorial

Derek Chauvin Found Guilty of Murdering George Floyd; President Biden Says Even More Must Be Done to Fight Systemic Racism in the US

Following global protests that drove millions out into the streets over the past year, and thanks in part to an excruciating cell phone recording of his murder that has played on a seemingly never-ending loop on many news networks, justice for George Floyd has finally been served. After just 10…

Vice President Kamala Harris

Following Derek Chauvin’s Guilty Verdict, Nation’s Top Black Women Political Leaders Push for Passage of ‘George Floyd Justice in Policing Act’

Following the justified and widely-celebrated guilty verdict of Derek Chauvin in the murder of George Floyd, Black congressional leaders, including Representatives Joyce Beatty of Ohio, Karen Bass of California, Cori Bush of Missouri and Vice President Kamala Harris, renewed calls to further honor Floyd by pushing forward with the passage…