TD Bank Group (TD) is recognized as the “Best Consumer Digital Bank in North America” by Global Finance in their 2021 World’s Best Digital Bank Awards with the Bank’s mobile experience, online product offering and security contributing to top scores among its peers. This recognition follows TD’s recent win as the “Best Consumer Digital Bank in Canada” by Global Finance, which also named TD “Most Innovative Digital Bank” for the third consecutive year.
“At TD, we are committed to elevating digital experiences for our customers and continuously enhancing our digital tools and properties to meet their evolving needs,” said Rizwan Khalfan, Chief Digital and Payments Officer, TD Bank Group. “We are honored to be recognized as a North American leader in digital banking.”
With more than eight million digitally active banking users in Canada, including six million active mobile users, TD is the most downloaded app in Canada and ranks among the top 10 for monthly active users among US banks. Since the start of the pandemic, TD added more than 1.5 million digitally active users and has seen continued engagement with nearly five billion digital sessions across its North American footprint.
“It is more important than ever that financial institutions establish new ways to provide customers with digital offerings that serve their needs,” said Peter McManus, Vice President, Global Finance Magazine. “TD has continued to put forward innovative and industry-leading digital services that provide their customers with seamless financial experiences.”
Global Finance used an evaluation process to select the 2021 World’s Best Consumer Digital Banks Awards winners that included a panel of judges at Infosys, a global provider of digital consulting, technology, and outsourcing, which shortlisted finalists with the Global Finance editors responsible for selecting the winner. Award recipients were selected based on several criteria, including strategy for attracting and servicing digital customers, success in attracting customers to use digital offerings, evidence of tangible benefits gained from digital initiatives, and growth of digital customer base.