What HR Really Needs to Succeed

Here's how diversity and HR help Novartis reach business goals.

What organizational structure allows for the best collaboration and satisfies the different needs and competencies of HR and diversity professionals? Novartis Pharmaceuticals Corporation diversity leader Rhonda Crichlow demonstrates the best practices that HR and diversity departments need to succeed.


Novartis, No. 2 in the 2012 DiversityInc Top 50, is one of eight leading companies that presented at our "Managing Relationships Between HR & Diversity Departments" diversity event held in New York City.

The full presentation slides are available at BestPractices.DiversityInc.com.

For closed captions, press the CC button in the YouTube player.

Video Minutes

0:00:00 Introduction

0:04:37 Diversity and Inclusion at Novartis

0:07:43 3 Challenges to D&I–HR Relationship

0:08:43 HR's Responsibilities

0:10:39 D&I's Responsibilities

0:11:50 Organizational Structure at Novartis

0:13:30 HR Versus D&I Competencies

0:15:14 Treat Each Other Like Customers

0:17:07 Alignment, Accountability, Assurance, Assessment

0:20:06 Examples of Successful Implementation

0:21:35 4 Case Studies

0:23:16 3 Takeaways

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