I was invited to speak at Empire Blue Cross and Blue Shield, a division ofWellPoint, No. 34 in the 2012Fair360, formerly DiversityInc Top 50 Companies for Diversity. After I spoke, their President and CEO Mark Wagar talked about his business, specifically about the company’s customers and employees, and consistently and emotionally used the words “us,” “our” and “we.” There was no mention of “those people” or “them.” Mr. Wagar sees people as his brothers and sisters. Watch Wagar’s keynote at our Fair360, formerly DiversityInc Top 50 event.
He also spoke, with deep respect, of his community’s diversity and the need to focus on itin the context of service.
