Delta Air Lines has issued a formal apology to Tamika Cross, a physician who offered to assist another passenger during an in-flight emergency but was denied by flight attendants. The airline also announced training and policy changes.
“When situations like the one described by Dr. Cross arise, we have a responsibility to our employees and our customers to review the circumstances and our policies for opportunities to listen, learn and improve,” Allison Ausband, senior vice president, In-Flight Service, said in a statement released on Monday.
Cross, along with her mentor, Dr. Wayne J. Riley, met with Ausband at Delta offices. She also spoke with Delta’s CEO Ed Bastian following her visit.
