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Cox Business Survey Shows Social Consciousness Pays Off for Small Businesses

Social consciousness is spilling over into U.S. consumers’ shopping and dining habits, according to the 2018 Cox Business Consumer Pulse on Small Businesses. Seventy-one percent of survey respondents said they would spend more money at a small business if it supported a positive social or environmental cause.


While 68 percent of consumers think small business owners should openly promote the causes they support, more than half would stop supporting a small business if the causes they supported weren’t in line with the consumer’s social and/or environmental views.

Diversity and inclusivity also factor into consumer support of a small business. Seventy-one percent said it is important to them that the small businesses they frequent practice diverse and inclusive hiring. When asked how important supporting women-owned businesses was to them, nearly one-third of consumers indicated it was significantly meaningful.

Additionally, consumers are placing more importance on the technology offered by the small businesses they frequent. When asked what type of technology would enhance the customer experience at their favorite small businesses, the following were the top three choices:

  • 41 percent Free and reliable WiFi
  • 21 percent Email or online product recommendations based on past purchases
  • 18 percent Point-of-Sale (POS) that accepts mobile payments

Nearly 40 percent of consumers ages 18 to 34 think small businesses should adopt Amazon’s “checkout-less” shopping model.

“The cards have never been more stacked against small business survival,” said Steve Rowley, executive vice president of Cox Business. “With the growth of Amazon and e-commerce in general, small brick-and-mortar businesses have to rely on technology in order to deliver great shopping and dining experiences that keep consumers coming back.”

Using technology to power better experiences at small businesses is important to consumers and is becoming an important factor when consumers think about their cities too. Forty-two percent of consumers say their city is starting to adopt “smart” technology applications that combine people, connected devices, data and process to improve city operations and the city experience.

“At Cox, we believe that smart cities create smart businesses,” said Rowley. “We are aggressively investing in our network to power the smart homes, smart businesses and smart cities of the future.”

For more details on the 2018 Cox Consumer Pulse on Small Businesses, visit http://www.coxblue.com/. Follow @CoxBusiness on Twitter and join the conversation using #GoSmall to share the results with your network.

About the 2018 Cox Business Consumer Pulse on Small Businesses

Cox Business commissioned a blind survey of American consumers in April of 2018. Respondents to the online survey included a total of 1,129 consumers. The margin of error for this survey is plus or minus 3 percent.

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