Cigna: Putting Mental Health First for Emergency Responders

Originally published on

Cigna is launching an industry-first partnership with The National Emergency Responder and Public Safety Center

They rush the scene when others are fleeing. They are the protectors and the helping hands. Emergency responders are used to saving lives, and now Cigna is making sure that these frontline workers have access to the mental health support they need to help overcome daily challenges they encounter.

“Frontline workers have always played a critical role in our society and their role has been further cemented amidst social unrest and COVID-19—which are creating some of the most stressful and chaotic times in recent history,” said Julia Huggins, senior vice president of U.S. Commercial Markets and Behavioral.  “Despite extreme risks to themselves and their families, Emergency Responders continue to answer the call of duty and we must ensure they have access to the critical support they need to continue to do these vital jobs in our communities.”

Emergency responders’ work can be classified as 911 dispatchers, ER doctors, nurses, and technicians to traditional first responder roles such as police, firefighters and EMTs, and the unique stressors of their jobs can take a toll.

According to the Substance Abuse and Mental Health Services Administration [PDF], an estimated 30 percent of first responders develop behavioral health conditions such as depression and posttraumatic stress disorder (PTSD). A study also found that emergency responders are more likely to die by suicide than other line-of-duty deaths.

In honor of World Suicide Prevention Day on September 10, Cigna is launching an industry-first partnership with The National Emergency Responder and Public Safety Center. Through the partnership, Cigna providers will have access to the Emergency Responder and Public Safety Clinical Certification™ (ERPSCC™) training program to help behavioral health providers better understand and address the unique mental health needs of emergency responders.

The program is an assessment-based training and certification which includes 40 hours of education, training and resources. Providers who complete this training will be identified in the directory with a special badge, which makes it easier for emergency responders to identify those with this specialized training.

“There should never be a shortage of quality resources and knowledgeable clinicians to assist those who have given so much to our communities. Emergency services, public safety, their family members, and retirees, need specialized, culturally-competent and trauma-informed providers,” said Dr. Jaime Brower, founder of the National Emergency Responder and Public Safety Center. “Moreover, they need to know how to quickly identify and access those clinicians. The easily-identified badge and listing in our National Directory of Certified Clinicians will make that possible. We’re passionate about our mission and excited to partner with Cigna to train more providers, and create more access to specialized behavioral health care for emergency responders.”

This announcement further illustrates Cigna’s commitment to make it simpler and more convenient for customers to access mental and emotional health resources. Earlier this year, the organization announced its partnership with Talkspace as well as an expanded suite of condition-specific virtual providers.

For more behavioral health resources from Cigna, click here.


Latest News

Creating Pay Equity and Equal Treatment for Employees

Even though the disparity in pay has been a high-profile issue for decades, it remains a concern for businesses across every industry. HR professionals and business leaders continue to search for ways to create pay equity between genders and those of different ethnic and racial backgrounds. Some may face mandates…

5 Biggest News Stories of the Week: August 11

As the saying goes, the news never stops — but there’s a lot of it out there, and all of it doesn’t always pertain to our readers. In this weekly news roundup, we’ll cover the top news stories that matter most to our diversity focused audience. 1. Eli Lilly Plans…

The Importance of Business-Community Partnerships

Businesses increasingly play a key role in building stronger communities. It’s something that people in the past few years have come to expect. It’s created not only a way to improve local communities, but also boost an organization’s employee morale, loyalty and brand reputation. One of the main ways businesses…

CDO Series: Humana’s Carolyn Tandy

Following the murder of George Floyd, the role of Chief Diversity Officers has become more important as companies started to be more intentional with their diversity, equity and inclusion efforts, which has made the last few years tumultuous for many CDOs. In the first interview of a series of articles…

The Importance of Education-Focused Community Partnerships

Community partnerships focused on education are vital to creating and improving the network that connects diverse, underrepresented students and young professionals with employers seeking new talent. For Stephanie Turner, VP of Inclusion, Diversity and Social Innovation at MITRE, advocation starts at the root of education: grade school curriculum, especially in…