AT&T Creates New Hotline To Assist With Mental Health

Originally published at about.att.com. AT&T is a DiversityInc Hall of Fame company.

 

AT&T is supporting the three-digit emergency hotline code, 988, for suicide prevention and mental health crisis services. Voice calls to 988 will be directed to the National Suicide Prevention Lifeline (Lifeline) to help individuals in crisis.

The United States is experiencing a crisis, and we want to be a part of the solution. According to the Centers for Disease Control and Prevention (CDC), symptoms of anxiety disorder and depressive disorder increased considerably in the United States during April–June of 2020, compared with the same period in 2019. In response to these trends, in 2020 the Federal Communications Commission (FCC) and Congress designated 988 as an easy to remember code for Americans to reach the Lifeline. The availability of 988, its ease of use and recollection, and the education associated with its adoption will help countless at-risk Americans to get the help they urgently need. 988 is a priority for AT&T and we esteem the 24/7 confidential support and crisis resources that the Substance Abuse and Mental Health Services Administration (SAMHSA) Lifeline and the US Department of Veterans Affairs Veterans Crisis Line provide.

Currently, 99% of AT&T’s wireless customers can dial 988 right now. AT&Tcustomers on a wireline will be able to dial 988 by the July 2022 national implementation date, after which all 988 voice calls will reach Lifeline crisis counselors and beyond for specialized services. Implementation of 988 functionality in communications networks nationwide highlights the critical nature of technology in the Lifeline’s success and the value that technology can create in enhancing behavioral health. Now and after the nationwide adoption of 988, Americans can also continue to use the Lifeline’s toll-free number, 800-273-TALK (8255), to reach 24/7 help. You can also visit suicidepreventionlifeline.org for more information and resources.

To learn more about the 24/7 mental health emergency Lifeline and Veterans Crisis Line, click here and here.

Latest News

Twitch

Video Game Streaming Platform Twitch Bans Anonymous Users Known for Hitting Black and LGBTQ Streamers with ‘Hate Raids’

Streaming service Twitch is known for providing livestream feeds of video games and esports competitions. But it also has a dark underbelly in which some users seek out and target minority users with racist and homophobic attacks. Fortunately, the service has decided this type of behavior cannot stand and has…

Balenciaga

Balenciaga Criticized for $1,000 ‘Sweatpants’ That Culturally Appropriate — and Capitalize on — Black Style

Black men have been harassed, discriminated against, and in some cases even killed for wearing so-called “sagging jeans” that hang low and leave the exposed waistline of underwear underneath. But now, one of the world’s biggest and most popular luxury fashion brands is being accused of not only culturally appropriating…

Alabama Capitol building

Alabama Legislature Will Vote To Remove Racist Language and Policies From State Constitution

The Alabama State Constitution currently contains numerous racist references, including outdated language involving a poll tax for Black residents — but that could soon be changing. Brian Lyman of the Montgomery Advertiser has reported that following an ongoing review by a special commission, the state Legislature will vote next year…