Logo via AIG

AIG Individual Retirement Receives Multiple DALBAR Awards for Annuity Service Excellence

Originally Published by AIG.

AIG Life & Retirement, an industry leader in helping people achieve financial and retirement security, today announced that its Individual Retirement business has received multiple customer service awards for annuity excellence from DALBAR, an expert in the financial community for evaluating, auditing and rating business practices, customer performance, product quality and service.


AIG’s Individual Retirement business is this year’s only recipient of the DALBAR Communications Seal of Excellence for superior annuity policyholder communications. Additionally, for the 17th year in a row, AIG received the #1 ranking for its variable annuity statements. Also, for the 12th consecutive year, DALBAR has awarded AIG its Annuity Service Award, recognizing the consistent delivery of best-in-class customer service through its contact center.

“At AIG Life & Retirement, we work hard every day to understand and meet the needs of our policyholders and our distribution partners,” said Gabriel Lopez, Chief Operations Officer, Individual Retirement. “To receive recognition from DALBAR for our quality of service year after year demonstrates the strength of our customer-centric culture. At every level of our organization, we are focused on consistently providing a high level of service to our customers.”

“It is impressive when a firm consistently ranks as a leader in annuities client service; the fact that AIG Life & Retirement does so across so many client touchpoints is extraordinary,” said Brendan Yeager, Managing Director, DALBAR. “DALBAR is pleased to once again name AIG best in class and to honor AIG as this year’s only winner in annuities for our Communications Seal of Excellence.”

“We work closely with our partners and with DALBAR to ensure strong customer communications,” said Tina Haley, Senior Vice President, Individual Retirement Products, Individual Retirement. “The top ranking for our variable annuity statements reflects an ongoing commitment to providing contract owners with reporting and content that is useful as they manage their investments.”

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange.

Latest News

Flint, Michigan water plant

Ex-Michigan Governor Charged for Racist Lead Poisoning of Flint Water Supply; COVID-19 Vaccines Not Increasing in Availability; Democrats Plan to Repeal Trump Rules; and More

Former Michigan Governor formally charged for poisoning thousands of predominantly Black Flint citizens with water containing lead. In 2014, when the city of Flint was forced by the state to begin taking its water supply from the Flint river rather than using water from nearby Detroit as it had for…

NYPD under suit

NYPD Sued for Years of Racial Abuse and Use of Excessive Force; Trump Administration Approves Discrimination Against LGBTQ individuals; and More

NYPD sued by Attorney General for years of racial abuse and use of excessive force. In what’s been called a “landmark lawsuit,” The New York Times has reported that New York state Attorney General Letitia James is suing the city of New York, the mayor and the NYPD’s leaders, alleging…

Toyota Research Institute and Stanford University’s Dynamic Design Lab Study How to Improve Automotive Safety

Originally published on pressroom.toyota.com. Inspired by the Skills of Professional Drift Drivers, Research Seeks to Combine the Technology of Vehicle Automation with Artificial Intelligence Algorithms What if every driver who ran into trouble had the instinctive reflexes of a professional race car driver and the calculated foresight of a supercomputer…

Tribal elder

Loss of Tribal Elders Due to COVID-19 Decimating Indigenous Populations; Colorado Revamps Common-Law Marriage Requirements, Making Them More Friendly for LGBTQ Couples; and More

Loss of tribal elders due to COVID-19 decimating Indigenous populations. The Muscogee, Navajo, Blackfeet Nation, White Mountain Apache and Choctaw tribes are among the many communities of Indigenous people suffering irreparable losses due to the COVID-19 pandemic, New York Times reporter Jack Healy has reported. Already impacted by infection rates…

Justice for George Floyd

Officer Who Pressed Knee Into George Floyd’s Neck to Stand Trial Alone; Judge Halts Federal Execution of Lisa Montgomery, Only Woman on Death Row

Officer who pressed knee into George Floyd’s neck to stand trial alone in March. Former Minneapolis police officer Derek Chauvin — the man who can be seen on video pressing his knee into George Floyd’s neck for an excruciating 8 minutes and 46 seconds — will now stand trial alone,…

BASF Starts Global Registration for New and Environmentally Friendly Insecticide Active Ingredient

Originally published on BASF.com. BASF ranked No. 14 on The 2020 DiversityInc Top 50 Companies for Diversity list. Regulatory dossiers for Axalion™insecticide submitted in Australia and Korea Active ingredient with novel mode of action and high compatibility with beneficial insects, including pollinators First sales for Axalion-based products expected by 2023…

TIAA’s Roger Ferguson on Solving the Student Debt Crisis

CEO Roger Ferguson shares how TIAA (No. 9 on 2020 DiversityInc Top 50 Companies for Diversity list) teamed up with loan wellness platform Savi to help nonprofit workers reduce monthly student debt payments and work toward forgiveness. Watch his full talk at the link below. https://www.tiaa.org/public/foward-focus-/episode-7-your-financial-future-the-path-forward