How Recruiting People With Disabilities Solved Toyota's Costly Problem
Toyota's Costly Problem: These employees' unique talents helped the car manufacturer speed up its production line and improve public relations.
Toyota Motor North America's Gorgetown, Ky., plant needed to add a production process to install exhaust hangers, but existing staff couldn't handle it. A quality circle recommended using a group of employees with developmental disabilities to assemble the brackets. Toyota Motor North America is No. 41 in the 2012 DiversityInc Top 50.
It took 18–24 months to create a safe work environment and educate existing employees about working with the new crew. The results:
- Overall employee engagement increased, as did awareness of people with disabilities
- The new employees reported great pride in their jobs
- Two seconds were shaved off the production process
- Community and public relations were improved
Presented by: Dave Orrender, Assembly Manager, and Tim Turner, Assembly Safety Team Leader, Toyota Motor North America.