How Recruiting People With Disabilities Solved Toyota's Costly Problem

These employees' unique talents helped the car manufacturer speed up its production line and improve public relations.

How Recruiting People With Disabilities Solved Toyota's Costly Problem


Toyota's Costly Problem: These employees' unique talents helped the car manufacturer speed up its production line and improve public relations.

Toyota Motor North America's Gorgetown, Ky., plant needed to add a production process to install exhaust hangers, but existing staff couldn't handle it. A quality circle recommended using a group of employees with developmental disabilities to assemble the brackets. Toyota Motor North America is No. 41 in the 2012 DiversityInc Top 50.

It took 18–24 months to create a safe work environment and educate existing employees about working with the new crew. The results:

  • Overall employee engagement increased, as did awareness of people with disabilities
  • The new employees reported great pride in their jobs
  • Two seconds were shaved off the production process
  • Community and public relations were improved

Watch the full "iCARE Associate Volunteer Program & Putting Workers With Disabilities on the Line" presentation below. View all the DiversityInc Innovation Fest! presentations at BestPractices.DiversityInc.com.

Presented by: Dave Orrender, Assembly Manager, and Tim Turner, Assembly Safety Team Leader, Toyota Motor North America.

DiversityInc's Webinar series is a recorded audio and video presentation based on empirical data gathered for The DiversityInc Top 50 Companies for Diversity survey and uses the expertise of the DiversityInc Top 50 companies to detail their most effective strategies. Each diversity-management web features two executive presenters from DiversityInc Top 50 companies selected for their company's success in the subject. Each cultural-competence web seminar features one subject matter expert and one DiversityInc Top 50 company that has demonstrated success with this demographic.

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