Comments on: Innovative Ways to Use Resource Groups

By: Lenora Billings-Harris

Lenora Billings-Harris — Fri, 04 Nov 2011 18:45:10 +0000

To some, this subtle gesture may seem insignificant. However these culturally sensitive acts communicate to clients, customers and employees that you not only understand a bit about their culture, but you also care enough to demonstrate it. These types of actions help under-represented groups decide where to spend their time and money. Developing multicultural competencies presents a never ending opportunity to to broaden your reach and engage others.

By: miah

miah — Fri, 04 Nov 2011 10:24:23 +0000

I recall when I deposited at SANTANDER the cashire said its £xxx which was wrong after she counted twice. Then I asked get your senior cashire to count it again – the count was right as expected, but the cashire did not apologies for the mistake she made. Counting the change back to the customers should be a norm unless they don’t know how to count or disability issues.

By: JenS

JenS — Wed, 02 Nov 2011 15:53:57 +0000

Of course, counting the change back is ALWAYS a good practice regardless of your customer demographics as it helps prevent con artists from claiming they didn’t get enough back, and it can help the cashier recognize when they’ve made a mistake. It used to be pretty standard.