Things 'to' Say to LGBT Coworkers
By Daryl C. Hannah
August 07, 2008
Keywords: LGBT, GLBT, gay, lesbian, transgender, diversity, bisexual, coming out, things to say, peer relationships
Ask anyone who has come out at work and they'll tell you--it's not easy. But it's especially difficult if you work with people who are likely to say the 7 Things NEVER to Say to LGBT Coworkers.
"When coming out, one is always prone to anxiety," says PricewaterhouseCoopers executive Stephanie Peel. PricewaterhouseCoopers is No. 4 on The DiversityInc Top 50 Companies for Diversity® list. "I came out personally in 1997 and came out professionally in 1999. Fortunately, I never heard anything not positive, but that is not the case for many people who come out."
While more straight people are advocating for equal workplace rights for LGBT coworkers these days, many don't know how to welcome a coworker who has recently come out of the closet.
"More leaders and managers in the firm ask me, more than anyone else, what are good things to say when an employee comes out or is gay. I always encourage them to put themselves in the other person's shoes," says Peel.
Selisse Berry, executive director for Out & Equal, advises such managers to be open about being unsure of what is appropriate to say in these circumstances. "People respect people when they admit to not knowing much," says Berry. "It may be better to acknowledge your own ignorance."
In DiversityInc's Things Never to Say series, we've given plenty of examples of insensitive comments to avoid. Now we are turning the tables and offering advice on some things to be mindful of when talking to LGBT coworkers. Here are some suggestions for opening a pathway to better communication with your LGBT coworkers:
Thank you for feeling comfortable enough to tell me.
Saying "thank you" when someone first tells you he or she is gay removes any type of judgment from your response, says Peel. "I think any response other than 'thank you' may come across as uncertain and may ring hollow. It's a welcoming response," she explains.
A simple "thank you" is the appropriate alternative to saying "I suspected you might be gay" or, worse, "I'm sorry."
"You shouldn't say 'I'm sorry,' just as you wouldn't apologize for someone's ethnicity or someone's gender," says Berry.
What pronoun should I use when referring to you?
Questions about transgender people or people in transition can be difficult. But if you are genuinely interested or inquisitive, the best thing to do is approach the person and ask, says Berry. "Own your own discomfort or unfamiliarity," she says. "Be honest about your feelings and admit it if you have never had an opportunity to talk to a person transitioning."
I feel very comfortable around you.
"I don't consider you gay" is a phrase sometimes used by well-meaning people to express their level of comfort with an LGBT person. But this is not a sensitive way of expressing those good feelings, warns Peel. She says, "There is no good interpretation that a GLBT person can take from that comment." Instead, simply say what you mean, whether it's "I like you," "I feel comfortable around you," or "I'd like to be friends with you," she advises.
Acknowledging the bond that you share with your LGBT coworker is the best way to express your looking "beyond the fact that they are gay." Articulating that bond is also a great way of showing that you are LGBT-friendly and accepting of your coworker's orientation.
How was your weekend?
Including LGBT coworkers in the "weekend conversations" allows for open communication and is a way to encourage LGBT coworkers to bring their "whole selves" to the office. "The weekend conversation is a great gateway for straight allies to demonstrate that they are supportive of an inclusive culture," says Peel, who adds that what you say is not as important as showing that you are interested and open to hearing about your coworker's life outside of work.
It's as simple as asking a coworker, "How was your weekend?" If straight coworkers have LGBT people in their family, Berry says it's a good idea to "bring it up, bring that into your weekend conversation," as a way of making a connection.
Readers' Comments
Posted: Friday, Aug 08, 2008
Things 'to' Say to LGBT
I was pleased to see the articles on what 'not' to say to some folks, but I'm baffled by the string of things "TO" say to others. Why don't we simply treat every other human being decently & with respect? No lines need to be drawn between race, color, gender, sexual orientation, etc., at work. I draw the line on 'worker' vs 'do-nothing'. I started years ago to just assume people would get used to the fact that I am a lesbian, and always brought my weekend activity, etc. into conversations. Maybe I have been lucky, but I've found that folks get used to it pretty quickly. They find they have no gossip to spread if you spread it yourself first. After finding a newspaper article about my partner & myself anonymously displayed without our permission, I started bringing in every article written about our civic activities, plus pictures! They want to see one--they can see them all! It worked!
Linda Amendt
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Posted: Friday, Aug 08, 2008
Things 'to' Say to LGBT Coworkers
All i know is, i have a right to talk about what i did over the weekend with my partner as much as I hear Str8 people talk about their children, churches and what they did over the weekend. Why can't people just communicate with normal conversations? Why does it have to be different?
Joe Campbell
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Posted: Friday, Aug 08, 2008
Things 'to' Say to LGBT Coworkers
I agree with the other positive comments, as an advocate for diversity within the company I work for and in the community at-large, I have preferred the do's over the don't. Where most bigotry comes from ignorance, uncomfortably comes from lack of education, if we treat people in a positive educational way they tend to be more accepting. So thank you for supplying the readers with more positive educational tools. I do take acceptation to comment made by another reader above, all gay men don't look feminine just as all straight men don't look masculine. Could the image be a metrosexual man, the other stereotypical response is to assume because he has a feminine look he must be gay. The point to all the diversity work we do is to remove all the judgmental statements and views from society, the only time someone should be interested in someone else's orientation is if they are interested in pursuing an interest in that person. Otherwise it should be based on there moral, ethical fibers combined with personality, commitment to a common cause or such things as that, but NEVER based upon there look, orientation, disabilities or abilities for that matter. i view the image at the top of the article as purely advertizing and representative of nothing more.
Tom Carlock
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Posted: Friday, Aug 08, 2008
Things 'to' Say to LGBT Coworkers
I think another important thing for people to say is that, assuming you had a good relationship before, you look forward to that continuing and hopefully become even better. The degree of honesty required to come out, and have that realization being well received, should work to strengthen a relationship.
Don Hopings
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Posted: Friday, Aug 08, 2008
Things 'to' Say to LGBT Coworkers
I enjoyed reading the article. Often times we focus on the negative aspects of communicating across differences. This article teaches us what are the appropriate phrases to use in a positive way. We cannot overstate the importance of communicating effectively. It is fundamental to building robust relationships at work, which lead to a more satisfied and engaged workforce. Well done.
Raymond Arroyo
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Posted: Thursday, Aug 07, 2008
Things 'to' Say to LGBT Coworkers
I work for Bank of America, which has a strong support for LGBT workers (on the corporate level). However, I work right in the middle of the bible belt (Dallas - Texas), and despite a strong support from Corporate Bank of America, when you get to the local level it's quite another story. Perceptions and acceptance of LGBT associates in the bible belt (from my experience) is a challenge. While I never hide the fact to who I am, I do feel that it's a constant struggle being LGBT in this area of the country.
Daniel Oakes
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Posted: Thursday, Aug 07, 2008
Things 'to' Say to LGBT Coworkers
I used to be married with children for 25 years and am not out to family, friends and co workers for the past 4 years. Most people felt comfortable and did not care but did feel sympathy for my family and loss of our very loving family unit. I still feel that sympathy. I like your article and agree with it 100%. I can not talk opening about my partner on what did you do this weekend etc. except to a few co workers most of the time I ignore that topic as i am out to my immediate dept. but not to all the people I meet with occasionally. Reason for this email is that you stereotyped the pic of the gay man next to the article title. Why must all gay men look feminine when most are NOT. I really dont like that stereotype at all and I think we can get past it as a culture.
Randy Kimble
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Posted: Thursday, Aug 07, 2008
Things 'to' Say to LGBT Coworkers
This article hits the nail on the head!! Being a feminine lesbian at work people always assumed I had a husband. When I finally couldn't handle making up stories anymore I told my colleagues at work. The most common response I have is "Wow, I would never have picked you as being gay", "Are you serious?" or the typical one I get when I'm out on a social event is "prove it" Why do I need to prove anything? I don't ask heterosexuals to prove they are straight. I believe in today's business/social world no one should assume. There has to be another way to approach these situations.
Kristy Robinson
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Posted: Thursday, Aug 07, 2008
Things 'to' Say to LGBT Coworkers
I work for Bank of America, which has a strong support for LGBT workers (on the corporate level). However, I work right in the middle of the bible belt (Dallas - Texas), and despite a strong support from Corporate Bank of America, when you get to the local level it's quite another story. Perceptions and acceptance of LGBT associates in the bible belt (from my experience) is a challenge. While I never hide the fact to who I am, I do feel that it's a constant struggle being LGBT in this area of the country.
Daniel Oakes
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Posted: Thursday, Aug 07, 2008
Things 'to' Say to LGBT Coworkers
This may sound cold to some but it is a mystery to me why this subject regarding the intimate details of someone's extremely personal life is even brought up in the work place. Perhaps I am oblivious, but I do not really care if my co-workers are married, single, living with a friend, GLBT, etc. I care if they are good at their job and if they "play well together" with other members of the team. I also care about them as individuals and I guess I am somewhat sensitive to their emotional status as I can many times sense if there is something going on in their lives that is having a major affect on them. If they have challenges and want to talk about it I have no problem lending a listening ear or helping if it is within my power to do so but having been in the work world for nearly 4 decades, I have never found that how anyone conducts their personal life predicts how successful (or unsuccessful) they will be at their work. Thanks for listening. Response from Luke Visconti, Partner and Cofounder of DiversityInc You "care about them as individuals" but don't care if they're married? How can that be? Most people pair up - that's the nature of our species. You can't be much of a leader if you think something that fundamental is part of "their personal life." Wow.
Marion Davis
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Posted: Thursday, Aug 07, 2008
Things 'to' Say to LGBT Coworkers
I'm glad to see that you did include a transgender example since you said you were addressing "LGBT" co-workers. However, "what pronoun should I use?" would *only* be appropriate to someone who is indicating they intend to transition genders in the future. If they are coming out as having transitioned in the past, that question will be, rightly, perceived as extremely offensive. Co-workers should ask a clarifying question or two about whether the person is talking about their past or their future before assuming anything, and certainly before asking about pronouns!
Loree Cook-Daniels
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Posted: Thursday, Aug 07, 2008
Things 'to' Say to LGBT Coworkers
Marion - how can you care about your co-workers as individuals and also know nothing about them? how can they "play well as a team" without having any purely human interaction? and when they DO have that interaction (as all officemates do to some degree), there's a difference between truely intimate details (ex. "How was your weekend?" "Great! My husband gave me oral sex three times!") and just talk about your life that casually reveals your sexual orientation. (ex. "How was your weekend?" "Great! My boyfriend and I took the kids to the lake.") Nobody should be making the first sort of statement (in most offices). Everyone, gay or straight, should feel free to make the second.
Maureen Abell
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