Subscribe to DiversityInc today!
This Web Accessibility icon serves as a link to download
eSSENTIAL Accessibility assistive technology software for individuals with physical disabilities


Corporate Options
Newsletter Sign Up
Log In
DiversityInc Magazine | Special Sections | Vendor Directory | Webinars | Benchmarking | Find a Job | Post a Job
DiversityInc Top 50 | Diversity Management | Affirmative Action | Career Advice | Legal | Diversity Resources | Regional Top Companies for Diversity
Site Sponsors
Deloitte
Marriott
Home Depot
Bank of America
Cox Communications
Well Point
KPMG
Verizon
Aetna
PWC




You are here: DiversityInc | Homepage Free Stories | Things to Say to Asi . . .

Things 'to' Say to Asian Coworkers

By the DiversityInc staff

 e-mail article | print print | post comments | NEWSLETTER

May 22, 2009

Also read: career advice, what not to saypeer relationships, workplace diversity, Asian American

 

Chalk it up to cultural insensitivity, a lack of understanding or simple ignorance, but there are a number of cultural landmines that otherwise-earnest employees can stumble into when attempting to interact with coworkers of different ethnic backgrounds.

Click here to read "Things 'to' Say to Latino Coworkers."

Click here to read "Things 'to' Say to LGBT Coworkers."

Click here to read "Things 'to' Say to Young Coworkers."

Much of the ground covered by DiversityInc's Things Never to Say series has included comments that reflected stereotypes, such as that Asians are passive, are disproportionately found in technology sectors and are not risk takers. Many people who find themselves making these remarks have no intention of being offensive, but that doesn't make the comments any easier for the recipient to take.

 

So how do you go about interacting with your Asian colleagues without putting your foot in your mouth? Here are some suggestions on ways to compliment, communicate with or simply ask earnest questions to an Asian coworker without offending him or her.

 

Compliment an Asian colleague on what he communicates instead of how well he speaks English

Complimenting an Asian person on how he or she speaks English only comes off as condescending, warns Linda Akutegawa, senior vice president of resource and business development for Leadership Education for Asian Pacifics (LEAP). To do so means you are presuming that the coworker is foreign-born when that may not be the case. And even if English is that coworker's second language, such a "compliment" is likely to come off as insensitive.

 

"To be surprised that someone speaks English well … why would they assume otherwise just given the diversity in this country?" asks Akutegawa, who is Japanese American.  

 

But what if you find yourself in a potentially awkward situation and you feel compelled to comment? For example, Akutegawa recounts a situation she was in where an Asian person dismissed his own English as poor. What do you say then? "When that's happened, I've looked at them and said, 'I disagree. I think your English is fine and you speak it very well. You shouldn't be self-conscious about it,'" she says.

 

Besides, what classifies someone as speaking well? Akutegawa says, "Is it someone that speaks with or without an accent? Or is it that they're using words that are grammatically correct? Who's to judge? What I always tell people is if you make sense and you get your point across ... that alone should be the judgment in terms of how effectively someone is able to speak."

 

Compliment actions--leave race out of it

You're in a business meeting and the boss is berating everyone around the conference table. All the employees sheepishly accept the abuse--except your Asian coworker, who offers a valid counterpoint. What do you say? What should you say?

 

A lot depends on how something is said, says Akutegawa. "That Asian-American coworker took a chance on pushing back on something that everyone else was afraid to push back on and ends up getting the type of result everyone else is looking for but was afraid to do themselves … in that sense there's nothing wrong with saying, 'That was great. I'm so glad you spoke up on that.' You take race out of it but focus on the action. I mean, does it really matter that the person happened to be Asian when they did it?"

 

Jae Requiro, who is Filipino American and a manager of diversity consulting and inclusion strategies at Toyota Motor North America, recounted a tale to DiversityInc for the Things Not to Say series of a friend who was the only Asian woman present at a meeting. Following the meeting, a male colleague said to her, "You're not at all like my Asian wife--you speak up."

 

"I do think his intent was absolutely not to insult anyone," says Requiro. "I think individuals who are having conversations with someone who is different from them often unintentionally hurt someone's feelings. In my experience, asking questions rather than making statements is often a better approach. It really is about intent versus impact. You may be trying to reach out to build a connection, but the way it impacts that other person could be very insulting."

 

Acknowledge ignorance when making a connection

The underpinnings of most of this dialogue are fear--fear of saying the wrong thing or being perceived as being insensitive when you're simply trying to communicate with your coworkers. One way to deal with this head-on is to simply acknowledge your ignorance upfront, offers Akutegawa. Here are two ways to broach potentially awkward subjects:

 

  • "I really don't know that much about (Asians or Asian culture). Can I ask you about this?"
  • "My interaction with Asians has been very limited. I'm curious about this. Can I ask you a question?"

 

"I think people would be OK with seemingly ignorant questions being asked if it's in the spirit of wanting to be open and wanting to learn different things," Akutegawa says. "I think people get most annoyed when people are doing it just to be stupid."

 

Readers' Comments

Posted: Sunday, May 03, 2009
Things NEVER to Say to Asian Coworkers

I'd have to agree with Ryan Long and bdip bdip's post.

I think the article is very offensive. The title alone is offensive. but I don't see how the comment "you must be good at math" can be offensive.

I wish people said that to me I love math, but I'm Spanish and employers assumed I'm a workaholic or slave.

Beatriz Alvarado

Posted: Monday, Aug 25, 2008
Things 'to' Say to Asian Coworkers

While I recognize the importance of showing respect to people, whether Asian or another race, and realize how ignorant we sound when we make the wrong comments to people who are different than us... I have to add my own observation.

I am a white, American woman, who lived in China for several years. My husband, and of course a whole slew of in-laws are Chinese, and I've lived for years confronted by their comments and questions toward me. I couldn't count the number of times I've been asked a question that started with "Do Americans like...?" or "How do Americans do...?". "What do Americans eat?" "What kind of music do Americans like?" as if we "Americans" are all the same. My step father, who is Chinese American, visited us in China and most people there refused to believe that he was, in fact, American and couldn't speak Chinese.

Sure, many people in America are ignorant about those who are different from themselves, but this is true in most cultures, and can be seen more dramatically in cultures with less diversity than ours. I don't think ignorance is the same as racism and making assumptions may be ignorant, but not neccessarily demeaning.

missy el

Posted: Saturday, Jul 26, 2008
Things to Say to Asian Coworkers

20 years ago, when I was traveling through Europe and meeting a lot of people from different places, I stopped asking people where they were from. For one thing, there was a lot of anti-American sentiment going around and I didn't want to be asked that question, and for another, I enjoyed trying to identify various accents etc. What I have found is that it's not necessary to ask. Over time, people will reveal the important parts of their background to you, if you are someone they feel they can trust. If something comes up like "last time I visited my grandparents in China" (or wherever)the conversation could then logically flow into whether or not the grandparents have ever been here, which leads to when the parents came over, which leads to where the co-worker was born, and so on. I see no real need to know any of this in the workplace until and unless the person brings up a natural conversation starter in this way. If something like this never comes up chances are the person either totally identifies with the "mainstream" or does not wish to share their personal life with co-workers.

Susanne Taylor

Posted: Tuesday, Jul 15, 2008
Things to Say to Asian Coworkers

Why can't people just treat others a s equals regardless of race? To make assumptions/presumptions about ones intelligence is pure ignorance. Should I assume that someone who's overweight is lazy and stupid? The blond, just an airhead? The Caucasian in the suit, the big boss? There needs to be a guide to ignorant and stupid things NOT to say to anyone, PERIOD.

richie leong

Posted: Monday, Jul 14, 2008
Things to Say to Asian Coworkers

In reading the "Things to say to Asian Co-workers" article, I found one part of it not quite right. The last part titled "Acknowledge Ignorance when Making a Connection" doesn't really give people the most appropriate things to say to someone who may be Asian.

"I really don't know that much about (Asians or Asian culture). Can I ask you about this?"

"My interaction with Asians has been very limited. I'm curious about this. Can I ask you a question?"

The above two questions are framed such that the person asking them is making an assumption that all persons of various Asian backgrounds can speak for those of other Asian backgrounds. Additionally, it puts the Asian person on the spot as though they have to speak for a whole group. Clearly Chinese, Japanese, Koreans, etc. are all different cultures and each individual is different. So telling people that making an assumption that it's ok to talk to someone as though they can speak for a culture that isn't even part of their heritage is really making a huge blunder.

Suzanne Blanding

Posted: Monday, Jul 14, 2008
Things to Say to Asian Coworkers

I think this article is offensive. Perhaps I've been doing HR too long... maybe I am biased because my boyfriend is Taiwanese, and I am a Eastern European woman, pale, blond-haired, and blue-eyed. Perhaps I've had a long day. Regardless, I don't understand what "Asian" has to do with any of these enumerated issues.

Isn't it commonsense not to attribute a quality to anyone based on race, age, ethnicity, gender, etc.? Why is this article "Asian"-based? These pearls of wisdom seem to apply to any race, religion, sect, nationality. Moreover, doesn't the term "Asian" itself lump widely differing cultures? What is the value in labeling employees "Asian" except to create a cubbyhole? Asia encompasses nearly 1/3 of the world's land area; it's kind of silly to think that we are describing one set of personality traits.

Put another way, for those employees who are unsure of how to communicate with a person of color or nationality, I applaud their self-recognition -- at least they recognize a bias within themselves. By the same token, however, I think it would make more sense to advise everyone to treat everyone else based on personality and merit, not just people who may or may not be from a single continent.

Deirdre Kamber

Posted: Monday, Jul 14, 2008
Things to Say to Asian Coworkers

As a life-long diversity advocate and one whose heritage is African-American and Native American, I am really appreciating DiversityIncs willingness to openly address the challenges of our "politically correct" environment which can make people very uncomfortable to engage in open conversations with those different from them, for fear of saying something insensitive.  Laying direct questions out on the table about differences, questions, etc makes the most sense to me.  The Asian article was an informative one.

Victoria Jackson

Posted: Monday, Jul 14, 2008
Things to Say to Asian Coworkers

I'm glad to see you consulting with LEAP. They are knowledgeable and culturally trained.

The article was good. More info around this subject would be great.

Joanne Tabellija

Posted: Monday, Jul 14, 2008
Things to Say to Asian Coworkers

Great article and the situation is no different to those that Asian Australianslie me encounter. But the comment, "Besides, what classifies someone as speaking well? Akutegawa says, "Is it someone that speaks with or without an accent?" is intriguing for I know of no one who speaks without an accent. We ALL have differing accents

Ramdas Sankaran

Posted: Monday, Jul 14, 2008
Things to Say to Asian Coworkers

1.  As a Black American, I was able to answer a sincere question, without being offended, even though I was asked whether it was okay to tell a race-oriented joke.  I agree that you should try to encourage learning, even if questions seem insensitive.

2.  I believe the two questions you offered at the bottom of the article would be clearer, if they began with "May I," instead of "Can I." 

Best wishes, and keep up the good work.

Cherie Stovall

 



 e-mail article | print print | post comments | NEWSLETTER

Send Your Comments About This Article Now

First Name:

Last Name:
Your E-Mail Address
Message Subject
Message:

Clicking "Send Message" registers your e-mail address to
receive DiversityInc's Free Daily Newsletter.


©DiversityInc. Reproduction in any format is absolutely prohibited.


click here to ask a question | click here to read recent Q&A
Click here to follow Luke Visconti on

Click here to view the video below


Click here to view the video below



Click here to view the video below



Click here to view the video below
Most Popular Articles on DiversityInc
Things 'to' Say to LGBT Coworkers

The DiversityInc Top 50 Companies for Diversity®: Where Are They Headquartered?

2009 DiversityInc Top 50 Companies for Diversity®

How Do You Make the Most of an Informational Interview?

Is a White Immigrant From Africa Really an African American?

Press Releases
Wal-Mart Teams with the NALEO Educational Fund to Help Build Healthier America
Procter & Gamble and World Vision Team-Up To Respond To Pakistan Humanitarian Crisis With Clean Drinking Water
Reps. Velázquez, Israel & Serrano Introduce National Hate Crimes Hotline Legislation
600K Summer Jobs: Obama and Biden Announce Roadmap to Recovery

More Popular Articles on DiversityInc
Alpha Kappa Alpha: From Sorority Sisters to Career Coaches

Coming Out … Again

Job Hunting? Ways to Leverage Diversity

LGBT Pride Month: Get the Facts

Obama Won't Be First Black President

10 Things NEVER to Say to a Black Coworker

7 Things NEVER to Say to LGBT Coworkers

Things Never to Say to ANY Coworkers

Internship Do's & Don'ts

Same-Sex Marriage: It's Not About Religion, It's About the Law

The High-School Dropout Crisis: What Are the Solutions?

The DiversityInc Top 10 Companies for LGBT Employees List

The DiversityInc Top 10 Companies for People With Disabilities List

4 Things NEVER to Say to Someone Who Just Lost a Job

Business From a People Perspective
Join Now! | Log In | Contact Us | Post Jobs | Magazine | Advertise/Media Kit | Writer's Guidelines | About Us | Privacy Policy | Site Map
Legal | Research & Reference | Financial Literacy | Foundation | Webinars
Thanks for visiting
DiversityInc.com!
To continue viewing free articles on our site and in our newsletter, please enter your e-mail address in the box.
E-mail

Welcome to DiversityInc Careers
Join Now to Avoid Pop-Ups. Save 50%!
Choose a Premium Subscription Here.

FREE Memberships
We never reveal, share or sell member information. For complete details, see our Privacy Statement.