Things 'to' Say to Asian Coworkers
By the DiversityInc staff
May 22, 2009
Also read: career
advice, what not to say, peer relationships, workplace diversity, Asian
American
Chalk it
up to cultural insensitivity, a lack of understanding or simple ignorance, but
there are a number of cultural landmines that otherwise-earnest employees can
stumble into when attempting to interact with coworkers of different ethnic
backgrounds.
Click here to read "Things
'to' Say to Latino Coworkers."
Click here to read "Things
'to' Say to LGBT Coworkers."
Click here to read "Things
'to' Say to Young Coworkers."
Much of the ground covered by
DiversityInc's Things Never to Say series has included comments that
reflected stereotypes, such as that Asians are passive, are disproportionately
found in technology sectors and are not risk takers. Many people who find
themselves making these remarks have no intention of being offensive, but that
doesn't make the comments any easier for the recipient to
take.
So how do you go about interacting
with your Asian colleagues without putting your foot in your mouth? Here are
some suggestions on ways to compliment, communicate with or simply ask earnest
questions to an Asian coworker without offending him or her.
Compliment an Asian colleague on
what he communicates instead of how well he speaks
English
Complimenting an Asian person on how
he or she speaks English only comes off as
condescending, warns Linda Akutegawa, senior
vice president of resource and business development for Leadership Education for Asian Pacifics (LEAP).
To do so means you are presuming that the coworker is foreign-born when that may
not be the case. And even if English is that coworker's second language, such a
"compliment" is likely to come off as insensitive.
"To be surprised that someone speaks
English well … why would they assume otherwise just given the diversity in this
country?" asks Akutegawa, who is Japanese American.
But what if you find yourself in a
potentially awkward situation and you feel compelled to comment? For example,
Akutegawa recounts a situation she was in
where an Asian person dismissed his own English as poor. What do you say then?
"When that's happened, I've looked at them and said, 'I disagree. I think your
English is fine and you speak it very well. You shouldn't be self-conscious
about it,'" she says.
Besides, what classifies someone as
speaking well? Akutegawa says, "Is it someone that speaks with or without an
accent? Or is it that they're using words that are grammatically correct? Who's
to judge? What I always tell people is if you make sense and you get your point
across ... that alone should be the judgment in terms of how effectively someone
is able to speak."
Compliment actions--leave race out
of it
You're in a business meeting and the
boss is berating everyone around the conference table. All the employees
sheepishly accept the abuse--except your Asian coworker, who offers a valid
counterpoint. What do you say? What should you say?
A lot depends on how something is
said, says Akutegawa. "That Asian-American
coworker took a chance on pushing back on something that everyone else was
afraid to push back on and ends up getting the type of result everyone else is
looking for but was afraid to do themselves … in that sense there's nothing
wrong with saying, 'That was great. I'm so glad you spoke up on that.' You take
race out of it but focus on the action. I mean, does it really matter that the
person happened to be Asian when they did it?"
Jae Requiro, who is
Filipino American and a manager of diversity consulting and inclusion strategies
at Toyota Motor North America, recounted a tale to DiversityInc for the Things
Not to Say series of a friend who was the only Asian woman present at a
meeting. Following the meeting, a male colleague said to her, "You're not at all
like my Asian wife--you speak up."
"I do think his intent
was absolutely not to insult anyone," says Requiro. "I think individuals who are
having conversations with someone who is different from them often
unintentionally hurt someone's feelings. In my experience, asking questions
rather than making statements is often a better approach. It really is about
intent versus impact. You may be trying to reach out to build a connection, but
the way it impacts that other person could be very
insulting."
Acknowledge ignorance when making a
connection
The underpinnings of most of this
dialogue are fear--fear of saying the wrong thing or being perceived as being
insensitive when you're simply trying to communicate with your coworkers. One
way to deal with this head-on is to simply acknowledge your ignorance upfront,
offers Akutegawa. Here are two ways to broach
potentially awkward subjects:
- "I really
don't know that much about (Asians or Asian culture). Can I ask you about
this?"
- "My
interaction with Asians has been very limited. I'm curious about this. Can I ask
you a question?"
"I think people would be OK with
seemingly ignorant questions being asked if it's in the spirit of wanting to be
open and wanting to learn different things," Akutegawa says. "I think people get most annoyed
when people are doing it just to be stupid."
Readers' Comments
Posted: Sunday, May 03, 2009
Things NEVER to Say to Asian Coworkers
I'd have to agree with Ryan Long and bdip bdip's post.
I think the article is very offensive. The title alone is offensive. but I don't see how the comment "you must be good at math" can be offensive.
I wish people said that to me I love math, but I'm Spanish and employers assumed I'm a workaholic or slave.
Beatriz Alvarado
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Posted: Monday, Aug 25, 2008
Things 'to' Say to Asian Coworkers
While I recognize the importance of showing respect to people, whether Asian or another race, and realize how ignorant we sound when we make the wrong comments to people who are different than us... I have to add my own observation. I am a white, American woman, who lived in China for several years. My husband, and of course a whole slew of in-laws are Chinese, and I've lived for years confronted by their comments and questions toward me. I couldn't count the number of times I've been asked a question that started with "Do Americans like...?" or "How do Americans do...?". "What do Americans eat?" "What kind of music do Americans like?" as if we "Americans" are all the same. My step father, who is Chinese American, visited us in China and most people there refused to believe that he was, in fact, American and couldn't speak Chinese. Sure, many people in America are ignorant about those who are different from themselves, but this is true in most cultures, and can be seen more dramatically in cultures with less diversity than ours. I don't think ignorance is the same as racism and making assumptions may be ignorant, but not neccessarily demeaning.
missy el
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Posted: Saturday, Jul 26, 2008
Things to Say to Asian Coworkers
20 years ago, when I was traveling through Europe and meeting a lot of people from different places, I stopped asking people where they were from. For one thing, there was a lot of anti-American sentiment going around and I didn't want to be asked that question, and for another, I enjoyed trying to identify various accents etc. What I have found is that it's not necessary to ask. Over time, people will reveal the important parts of their background to you, if you are someone they feel they can trust. If something comes up like "last time I visited my grandparents in China" (or wherever)the conversation could then logically flow into whether or not the grandparents have ever been here, which leads to when the parents came over, which leads to where the co-worker was born, and so on. I see no real need to know any of this in the workplace until and unless the person brings up a natural conversation starter in this way. If something like this never comes up chances are the person either totally identifies with the "mainstream" or does not wish to share their personal life with co-workers.
Susanne Taylor
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Posted: Tuesday, Jul 15, 2008
Things to Say to Asian Coworkers
Why can't people just treat others a s equals regardless of race? To make assumptions/presumptions about ones intelligence is pure ignorance. Should I assume that someone who's overweight is lazy and stupid? The blond, just an airhead? The Caucasian in the suit, the big boss? There needs to be a guide to ignorant and stupid things NOT to say to anyone, PERIOD.
richie leong
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Posted: Monday, Jul 14, 2008
Things to Say to Asian Coworkers
In reading the "Things to say to Asian Co-workers" article, I found one part of it not quite right. The last part titled "Acknowledge Ignorance when Making a Connection" doesn't really give people the most appropriate things to say to someone who may be Asian. "I really don't know that much about (Asians or Asian culture). Can I ask you about this?" "My interaction with Asians has been very limited. I'm curious about this. Can I ask you a question?" The above two questions are framed such that the person asking them is making an assumption that all persons of various Asian backgrounds can speak for those of other Asian backgrounds. Additionally, it puts the Asian person on the spot as though they have to speak for a whole group. Clearly Chinese, Japanese, Koreans, etc. are all different cultures and each individual is different. So telling people that making an assumption that it's ok to talk to someone as though they can speak for a culture that isn't even part of their heritage is really making a huge blunder.
Suzanne Blanding
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Posted: Monday, Jul 14, 2008
Things to Say to Asian Coworkers
I think this article is offensive. Perhaps I've been doing HR too long... maybe I am biased because my boyfriend is Taiwanese, and I am a Eastern European woman, pale, blond-haired, and blue-eyed. Perhaps I've had a long day. Regardless, I don't understand what "Asian" has to do with any of these enumerated issues. Isn't it commonsense not to attribute a quality to anyone based on race, age, ethnicity, gender, etc.? Why is this article "Asian"-based? These pearls of wisdom seem to apply to any race, religion, sect, nationality. Moreover, doesn't the term "Asian" itself lump widely differing cultures? What is the value in labeling employees "Asian" except to create a cubbyhole? Asia encompasses nearly 1/3 of the world's land area; it's kind of silly to think that we are describing one set of personality traits. Put another way, for those employees who are unsure of how to communicate with a person of color or nationality, I applaud their self-recognition -- at least they recognize a bias within themselves. By the same token, however, I think it would make more sense to advise everyone to treat everyone else based on personality and merit, not just people who may or may not be from a single continent.
Deirdre Kamber
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Posted: Monday, Jul 14, 2008
Things to Say to Asian Coworkers
As a life-long diversity advocate and one whose heritage is African-American and Native American, I am really appreciating DiversityIncs willingness to openly address the challenges of our "politically correct" environment which can make people very uncomfortable to engage in open conversations with those different from them, for fear of saying something insensitive. Laying direct questions out on the table about differences, questions, etc makes the most sense to me. The Asian article was an informative one.
Victoria Jackson
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Posted: Monday, Jul 14, 2008
Things to Say to Asian Coworkers
I'm glad to see you consulting with LEAP. They are knowledgeable and culturally trained. The article was good. More info around this subject would be great.
Joanne Tabellija
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Posted: Monday, Jul 14, 2008
Things to Say to Asian Coworkers
Great article and the situation is no different to those that Asian Australianslie me encounter. But the comment, "Besides, what classifies someone as speaking well? Akutegawa says, "Is it someone that speaks with or without an accent?" is intriguing for I know of no one who speaks without an accent. We ALL have differing accents
Ramdas Sankaran
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Posted: Monday, Jul 14, 2008
Things to Say to Asian Coworkers
1. As a Black American, I was able to answer a sincere question, without being offended, even though I was asked whether it was okay to tell a race-oriented joke. I agree that you should try to encourage learning, even if questions seem insensitive. 2. I believe the two questions you offered at the bottom of the article would be clearer, if they began with "May I," instead of "Can I." Best wishes, and keep up the good work.
Cherie Stovall
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