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How to Be Coachable and Get the Most From Your Mentor
By Yoji Cole
May 20, 2008
Finding
a veteran executive to be one's mentor can provide a budding executive with
the tools and the extra motivation to achieve. The right mentor can also be
a respected voice to tell senior leaders of an executive's talents and work
ethic.
But
the best mentoring in the world won't bear fruit if a junior executive can't
take in and act on the guidance being offered. That's why it's just as important
for that junior executive to make sure he or she can hear and act upon feedback
and advice. To hear advice, you have to be able to listen openly and to accept
feedback from people who are different from you. For some, that's easier than
others.
"View
the coach as a human first, and not a boss or someone who is in a more senior
role," suggests
Mae Douglas, senior vice president and chief people officer at Cox
Communications, No. 6 on The 2008 DiversityInc Top 50 Companies for
Diversity®
list.
"Most people want to help because it feels good, so recognize that people do
want to help. That coach's diverse perspective will provide you different
information than if you went to someone the same as you. That helps the mentee
develop a better understanding of themselves."
It's
also important to be aware of your weaknesses as well as your strengths, says
Douglas.
"You
can have successful executives who are strong functionally, but when it comes to
the human relationship part, that's where they oftentimes have difficulty
because they aren't aware of themselves," says Douglas. "Each of us is measured against a set of goals …
with certain deliverables, accountability or results, and when we're not
delivering on that, good leaders provide that insight."
Here
are five other tips on how to be coachable and get the most from your
mentor:
- Ask
for feedback
To
learn who you are as a worker, ask your supervisor for feedback on your work
ethic, strengths and weaknesses.
"Ask
pointed questions right after you complete a project or important meeting," says
Anne Marie Yarwood, vice president of human resources and head of diversity for
JPMorgan Chase's investment bank (JPMorgan Chase is No. 13 on the DiversityInc
Top 50 list). "During the walk back to your desk and while it is fresh in
someone's mind, test their perceptions to learn their suggestions for your
improvement. That tells them you want to be developed."
"Have
the courage to ask the question even if you don't like the answer," says
Douglas. "Have the ability to ask the
questions, because often when I'm coaching people or giving feedback, I
encourage them to go to a person, such as their boss--break through the
fears."
If
you are aware of your strengths and weaknesses, you will not take criticism as a
personal affront, says Kym Ward Gaffney, national director of coaching at
PricewaterhouseCoopers, No. 4 on the DiversityInc Top 50 list.
"Know
how to not get defensive when your leader offers alternative behaviors or
disagrees with your approach, because self-awareness is knowing when you become
sensitive," says Ward Gaffney. "Be able to suspend judgment; be aware of your
strengths and weaknesses; it all signals maturity. It means we can objectively
listen to feedback without having the need to be right."
- Reach
out to a mentor who is different from you
A
male executive who seeks a mentor who is a senior female executive, or an
executive without a disability who seeks a mentor with a disability, for
example, will learn more because they're reaching outside familiar territory.
"If your network is not diverse,
then you're most likely to get stuck because people in your network will see
things like you do, which is affirming but not helpful when you're stuck, "says
Yarwood.
She also suggested a method of
approaching a mentor who does not share an executive's personal traits.
"You might want to think of what you can do for the person," says Yarwood.
"Offer to get involved in something they're working on."
Seek
the common areas about which people can bond, says Ward Gaffney: "When you are
being coached [by] someone who appears different from you, then you make the
extra effort to seek points of commonality. Just because someone is physically
disabled doesn't mean you don't share some interests. You should look beyond the
physical to the core values that you both share."
A
method of developing that personal relationship is revealing extra involvement
with projects outside of an executive's division, involvement with an
employee-resource group or external professional groups. Dr. Cole says taking
a mentor to a favorite food spot or event can reveal an executive's
interests outside of work. Developing a relationship with a mentor can also
be accomplished by inviting "one's coach to a meeting of their LGBT
employee-resource group or [inviting a coach to one's] church or synagogue or
temple," she says.
- Know
your prospective mentor
Research
the senior executive you want as a mentor to learn his or her educational
and professional background. The information learned can serve as an opening to
ask for the executive's mentoring expertise.
Dr.
Cole says this is a great way to open the request for mentoring: "'I've read
your biography and certainly know who you are; would you allow me to briefly
share my story?'"
"Do
your homework to learn who the coach is as a person," says Ward Gaffney. Your
research can also help you determine whether or not the mentor is likely to
be good for you. Earlier in her career, Ward Gaffney's excitement at being
assigned to work with a female leader turned to disappointment when Ward Gaffney
discovered that none of the female leader's past mentees were promoted after
their time with her.
- Set
up specific expectations
The
more specific you and your mentor are about each of your goals for the
relationship, the more beneficial the relationship will be to both parties.
Yarwood says using broad terms to define a mentoring relationship and not
reporting the results will set up the relationship to fail. A common mistake she
says is to use broad terms instead of being specific.
"Ask
specific questions about where you want feedback or coaching, and when someone
has invested time helping you, then let them know the result. That lets them
know you're willing to get feedback and act on it," says
Yarwood.
"You
should always set up a professional-development contract, and that means you are
proactively seeking an agreement with your coach that you will create a
receptive relationship where you are willing to receive feedback," says Ward
Gaffney. "The first thing you can say is that you want to be receptive and you
want to have a dialogue with them … You have to establish intentions and actions
at the beginning … You're trying to set up mutual
accountability."
Mutual
accountability gives both parties a framework for formal follow-up meetings at
which you and your mentor share in your professional growth. Scheduling
formal meetings will ensure that a mentor has set aside time for tutoring
and is mentally present.
"[The
person being coached] must develop the spirit around which you will receive
feedback," says Ward Gaffney. "Consistently and strategically ask for feedback.
Don't ask for feedback when the coach is pressed for time. You want to make sure
you are letting the coach know you expect feedback. If you don't make time to
receive feedback, then it looks like you don't want the
feedback."
Make
sure your goals include what you can do for your mentor. "This is a business
relationship that is expected to benefit both parties. Establish that
reciprocity is going on," says Dr. Cole.
Mentoring
relationships that focus only on what the mentor can provide dissolve
because of a lack of reciprocity, says Dr. Cole: "Any human relationship
involves reciprocity." She adds that an executive should involve
their mentor in their extracurricular business activities.
- Show
that you learn from mistakes; don't be afraid to
fail
It
is the demonstration of leadership skills that eventually earns an executive a
leadership position. One method to show leadership is by admitting you don't
know it all and that you can and do make mistakes.
"I
think a good leader is willing to show other people that they don't know
everything, that they have frailties and that they're willing to honestly share
that with other people," says Douglas. "That
opens them up to learning when they admit they don't know
everything."
And
do not fear failure. "Failure is one of the best ways to grow and learn … Until
we have some [failures], we go through life merrily thinking about life one way.
Failure is about growth and learning from that," says Douglas.
Tell
your mentor what you've learned. "Always indicate you're learning and
willing to stretch yourself because then people see you're not stuck in your
comfort zone and seek continued improvement and to stretch your skill set," says
Ward Gaffney. "If after receiving feedback, you crumble, people will say, 'I'll
never coach that person again' … We should critique ourselves but not so that we
critique ourselves out of action."
Demonstrating
a willingness to stretch means "taking on different projects and different roles
in the organization," adds Ward Gaffney.
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