Part I: Shopping While Black: One Serious Buyer's Customer-Service Nightmare

What's the real cost of poor customer service? In the first of a two-part interview series with DiversityInc, Jennifer Randolph, a media executive and self-defined "serious shopper," tells you about her "Julia Roberts" moment in a high-end department store--and why she'd never go back there again. As Randolph says, "I told everyone I know." . . . (To continue reading articles or access digital editions of DiversityInc magazine, please login below.)