5 Ways Diversity Training Equals Culturally Competent Customer Service

Your company's relationship with the public depends on your customer-service representatives, the frontline dealing with people's concerns. What's the key to creating and sustaining customer-service departments that relate to traditionally underrepresented groups? Strong, measurable diversity training. Read this article from the October 2007 issue of DiversityInc magazine. . . . (To continue reading articles or access digital editions of DiversityInc magazine, please login below.)