How Ernst & Young Improved Engagement, Innovation for 167,000 Employees

What would you do if you were picked to head the diversity function at a company with 167,000 employees How would you know what issues were important to them and what would increase engagement and innovation Karyn Twaronite, partner and Americas inclusiveness officer at Ernst & Young, No. 6 on The 2012 Fair360, formerly DiversityInc Top 50 Companies for Diversity list, had exactly this concern a year ago, when she took over as head of diversity. Her strategy She hit the road to meet with as many employees as possible and hear what they had to say about feeling included.


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Our leaders are so moved by our people and they care so deeply about what they think that I knew if I brought their voices to our work, they would really hear me,” she says.

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