No. 3: Kaiser Permanente

Kaiser Permanente logo
Kaiser Permanente continues its dominance as a top company for diversity-management with strong CEO commitment, remarkably diverse senior management, an inclusive workforce and a deep commitment to bettering the community it serves.
DiversityInc Lists
  • No. 3 in The DiversityInc Top 10 Companies for Recruitment & Retention
  • No. 1 in The DiversityInc Top 10 Companies for Blacks
  • No. 1 in The DiversityInc Top 10 Companies for Latinos
  • No. 10 in The DiversityInc Top 10 Companies for Asian Americans
  • No. 6 in The DiversityInc Top 10 Companies for Executive Women
CEO Commitment to Diversity Management

This remarkable company’s board of directors is almost half Black, Latino and Asian and more than a third female. Its top level of the CEO and direct reports is more than a third Black, Latino and Asian and a quarter female.

At Kaiser, it starts with the National Diversity Council, which serves as a diversity policy adviser to the executive leadership. The diversity council has initiated such national programs as the Member Demographic Data Collection Initiative, the Health Disparities Agenda, the Unconscious Bias Agenda, and the LGBT Health Equity Initiative.

Workforce Diversity & Human Capital

The significant racial/ethnic and gender diversity that permeates this organization, as well as its inclusion of LGBT people and people with disabilities, manifests itself in its external efforts.

The organization’s National Diversity department sponsors the Institute for Culturally Competent Care, which helps reduce cultural barriers through effective cross-cultural communication. The institute provides tools, skills-development training, consulting and education resources for healthcare providers and clinicians. It also designates Centers of Excellence in Culturally Competent Care at Kaiser facilities.

Kaiser also has National Linguistic and Cultural Programs that develop strategies to ensure meaningful access to healthcare and services for people with limited English. At DiversityInc’s recent first Innovation Fest!, Kaiser presenters showcased its program to train and use staff members as bilingual translators, as well as its Diversity and Health Video Series, which is a cultural-competence training tool.

Talent-Development Best Practices

The company uses its resource groups extensively for training, talent development and community involvement. The employees are very involved in the annual Martin Luther King Day of Service, in which Dr. King’s values are honored as staff members volunteer in the community. Activities include serving meals to low-income people; painting and refurbishing schools, youth centers and daycare facilities; participating in urban park-restoration projects; providing dental care and healthcare to uninsured and homeless patients; and working at food banks.

This year, more than 6,400 employees volunteered at 97 sites across all the company’s regions, serving more than 17,925 people.

Supplier Diversity

Kaiser’s community efforts extend to its supplier-diversity program, which surpassed its spending goal last year. This year, the company implemented an online diverse-supplier registration system.

Diversity Leadership
George C. Halvorson photo George C. Halvorson
Chairman and Chief Executive Officer:”Kaiser Permanente is wonderfully diverse. One of our greatest strengths is our diversity. We have a diverse staff, a diverse membership, diverse leadership, a diverse board of directors, and a highly diverse governance process. We are, as the people of Kaiser Permanente, committed to all of our patients from all of our diverse populations—and we are committed to being a diverse team that delivers great care. We are smarter, we perform better, we are more creative, and we are better connected with the world around us, because we are so diverse.”
Bernard J. Tyson photo Bernard J. Tyson
President and Chief Operating Officer:”Diversity is in Kaiser Permanente’s DNA and is a strategic asset in delivering affordable healthcare to our 9 million members who reflect the diversity of America. Our role as leaders is to encourage all of our employees to reach their full potential, and we do that by creating an environment of inclusiveness that allows brilliant people to do brilliant things.”
Company Information

U.S. Headquarters: Oakland, Calif.

U.S. Employees: 171,904

Last Year’s DiversityInc Top 50 Ranking: No. 1