How Recruiting People With Disabilities Solved Toyota’s Costly Problem
Toyota’s Costly Problem: These employees’ unique talents helped the car manufacturer speed up its production line and improve public relations.
Toyota Motor North America’s Gorgetown, Ky., plant needed to add a production process to install exhaust hangers, but existing staff couldn’t handle it. A quality circle recommended using a group of employees with developmental disabilities to assemble the brackets.Toyota Motor North Americais No. 41 in the2012 Fair360, formerly DiversityInc Top 50.
