How Recruiting People With Disabilities Solved Toyota’s Costly Problem

These employees’ unique talents helped the car manufacturer speed up its production line and improve public relations.

How Recruiting People With Disabilities Solved Toyota’s Costly Problem

Toyota’s Costly Problem: These employees’ unique talents helped the car manufacturer speed up its production line and improve public relations.

Toyota Motor North America’s Gorgetown, Ky., plant needed to add a production process to install exhaust hangers, but existing staff couldn’t handle it. A quality circle recommended using a group of employees with developmental disabilities to assemble the brackets. Toyota Motor North America is No. 41 in the 2012 DiversityInc Top 50.

It took 18–24 months to create a safe work environment and educate existing employees about working with the new crew. The results:

  • Overall employee engagement increased, as did awareness of people with disabilities
  • The new employees reported great pride in their jobs
  • Two seconds were shaved off the production process
  • Community and public relations were improved
Watch the full “iCARE Associate Volunteer Program & Putting Workers With Disabilities on the Line” presentation below. View all the DiversityInc Innovation Fest! presentations at BestPractices.DiversityInc.com.

Presented by: Dave Orrender, Assembly Manager, and Tim Turner, Assembly Safety Team Leader, Toyota Motor North America.

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