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Diversity Leadership

"Without John F. Kennedy's persuasively articulated vision, human beings would not have walked on the moon in 1969. A powerful vision is a precondition for leading a company or country at any time. It is a persuasive picture of where you want to go, how you want to get there and why anybody should follow," Michael Useem, director of the Wharton Center for Leadership and Change, wrote in his report "Mastering Management; How to Groom the Leaders of the Future."

"The best visionary leaders move energy to a higher level and inspire people to be better than they already are," say Corinne McLaughlin and Gordon Davidson, cofounders of The Center for Visionary Leadership in Washington, D.C. "They help them identify with what Lincoln called 'the angels of their better nature'—as Martin Luther King did with his 'I have a dream' speech. Like King, these leaders have the ability to sense the deeper spiritual needs of followers and link their current demands to these deeper, often unspoken, needs."

"Even when times are tough, courageous leaders do the right thing,'' says Roy Weathers, former U.S. chief diversity officer at PricewaterhouseCoopers, No. 6 on The DiversityInc Top 50 Companies for Diversity® list. "Some may rationalize that it would be understandable for a business to take its eye off diversity in these challenging times, but that's not what leadership is about. Leadership requires an ability to take the longer view."

John Robinson, director of the Office of Civil Rights for the U.S. Department of State, describes a leader's commitment to diversity as "a mission-critical imperative." He says, "Every major corporation at the top of its game for diversity has learned—some very expensively—that without genuine and credible advocacy for these concerns in an organization's front office, nothing changes."

For an organization to see "real and measurable improvement in diversity," Robinson says, "the individual commitment of the leaders is absolutely essential."

According to Robinson, diversity leadership must be:

Visible: Others must see and hear the commitment, and the visibility must be evident even when the usual suspects are not in the room.

Specific: The expression will be most credible when it addresses specific conditions of the work force and challenges for that organization. Where are the gaps?

Personal: Those who are responsible for delivering results should know it and be reminded and evaluated at intervals, using performance measures. A leader's message will be most effective when values are shared with references to a personal story.

Persistent: The message should be constant and reinforced frequently.

Intentional: Results do not come through change or providence. They occur when the leaders say, "This is what I want to happen.''

As part of DiversityInc's two-day event in November 2009, titled "How Leadership Expresses Diversity Commitment," a number of leading CEOs, government officials and academics shared their commitment and passion for diversity.

Bill Marriott Jr., chairman and CEO of Marriott International, proudly told an overflow audience that his commitment to diversity was unwavering, even when it meant clashing with his church on gay and lesbian issues. As a member of the Church of Jesus Christ of Latter Day Saints, Marriott was expected to fall in line and support Proposition 8 last year. But he refused.

"We were among the first in our industry to offer domestic-partner benefits, and we've earned a perfect 100 percent score on the Human Rights Campaign's Corporate Equality Index for two years in a row," Marriott wrote on his blog. "Many of our hotels have hosted LGBT community functions and events for years.'' Marriott consistently has ranked on DiversityInc's Top 50.

In a series of roundtables, chief diversity officers from the DiversityInc Top 50 shared some common beliefs about leadership, which is available on www.DiversityIncBestPractices.com and in the November/December issue of DiversityInc magazine. They emphasized that in these difficult economic times, their leadership never faltered from their commitment to diversity and recognized the critical importance of diversity to their business future.

"When you have challenging times, good leaders get separated from extraordinary leaders who get separated from the not-so-good leaders," says Senior Vice President of Talent Development and Chief Diversity Officer Cindy Brinkley at AT&T. "For us, there has been increased budget on leadership and development this year, a more internal look at the employees and how they're doing and trying to make sure they're still engaged, committed, involved. This is when the separation really happens in terms of who's good and who's not.''

They also stressed that true diversity leadership involved looking to the long-term solutions, even when it does not yield instant gratification. Over time, that means using people with diverse views for the most creative, strategic solutions and establishing diversity as a competitive advantage that will enable the organization to understand and target emerging and untapped markets, reaching new customers and developing new product offerings.

"True leadership to me is people who are looking three, five, 10 years out and are willing to make investments now that will increase shareholder value, that will grow top-line revenue, that will enhance the brand reputation of the company, even if you're not going to see it at the end of this quarter,'' says Merck & Co.’s Vice President and Chief Diversity Officer Deborah Dagit.

 

Browse Our Diversity Leadership Articles
Think Global: Marriott's New Supplier-Diversity Model
Marriott International "blew up" its supplier-diversity program last year. So how is the global hospitality giant continuing to grow with the help of local minority- and women-owned partners? Find out what Vice President of Supplier Relations and International Procurement Bill Hartwig shared with DiversityInc's event attendees last week. More»
Generational Work Styles = Innovative Work Spaces
American Express's Blue Work program, which marries various work styles with appropriate work spaces, helps the company manage the different generations in the workplace. Listen as Chief Diversity Officer Kerrie Peraino shares how the program is not only cost-effective but also increases productivity and employee engagement. More»
Understanding Cultural Nuances Creates Global Success
With more than 30 years of global experience under his belt, Bill Hartwig, Marriott International's vice president of global supplier relations and international procurement, has helped the corporation thrive worldwide by focusing on the importance of cultural subtleties in each country in which it does business. More»
From Doctor to Healthcare Advocate
Dr. Anne C. Beal knows firsthand what it's like to be a child without health insurance. Now, through her experiences as the newly appointed president of the Aetna Foundation, the corporation's philanthropic program, her efforts are focused on supporting patients who are affected by racial/ethnic disparities in healthcare. More»
Diversity-Management Pioneer Elsie Y. Cross Dies
The field of diversity and inclusion has lost a courageous champion and influential leader. Elsie Y. Cross, founder of the Elsie Y. Cross Associates consultancy, passed away at the age of 81. How has this equal-opportunity advocate helped shape boardrooms and classrooms worldwide? More»
Veterans Value Commitment at Work (VIDEO)
The military instills values in its troops such as honor, leadership and commitment that are extremely valuable in corporate America. Listen as Southern Company's Director of Talent Acquisition Chris Collier talks about how that level of commitment is a good cultural match for the corporation. More»
From Immigrant to Latina Leader
As an immigrant from Colombia, Cristina López was able to personally relate to many of the people she worked with through her career in social justice. Now, as the president of the National Hispana Leadership Institute (NHLI), she is helping to create and mentor ethical leaders for the future. More»
What Does It Mean to Be ‘The Only One’?
After growing up in a community with a virtually non-existent Asian population, Tommy Shi knows what it means to be "the only one." Now, as Mercedes Benz USA’s diversity and inclusion officer, Shi is leveraging his experiences to make diversity an integral part of the corporation’s mission. More»
Leading the Fight for Workers With Disabilities
Carol Glazer, president of the National Organization on Disability, knows firsthand that disability presents unique challenges. See what she has to say about veterans with disabilities, how to make your workplace a good one for people with disabilities and more. More»
Opening Up the Military
Despite her successful 30-year career as a naval intelligence officer, Capt. Joan E. Darrah was forced to keep a major part of her life a secret: her sexual orientation. Now retired, Darrah has become an activist for the repeal of "don't ask, don't tell." More»
J&J’s Anthony Carter Gets the Right Message
If anyone understands how crucial clear and focused communications are to diversity success, it’s Anthony Carter, vice president of global diversity and inclusion and chief diversity officer at Johnson & Johnson. More»
Vice Admiral Bruce E. MacDonald: Secure a Career and Serve Your Country
How can young lawyers of the highest caliber get the opportunity to practice law in the federal court? One of the best ways is to join the Navy Judge Advocate General's (JAG) Corps, the prestigious legal arm of the U.S. Navy. More»
Billie Williamson: Creating Opportunity
Billie Williamson, who took over as Americas inclusiveness officer at Ernst & Young last year, is committed to equal opportunity and appreciating differences. More»
Supplier Strategies From Deloittes Michael McMahon
Michael McMahon started his career working with numbers but soon understood how critical the right numbers and corresponding strategies are to a company's vision and values. More»
JCPenney's Peter McGrath: Illustrating Real Progress
Peter McGrath walked by his colleague's desk every day for years, barely noticing the generic photo of the man with a woman everyone assumed was his wife. Then one day, the woman's picture (it was his sister) was gone. Instead, the man proudly displayed a photo of himself with his male partner. More»
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